MeloTel is proud to announce the availability of a brand new career opportunity! Do you consider yourself a computer whiz? Do you have a great capacity for solving problems? If so, this career opportunity may just be the perfect fit for you! MeloTel is currently seeking an IT Support and Computer Technician. Essentially, it would be your job to both find and correct computer software and hardware problems for our staff and clients.
Admittedly, this new job position may not be for everyone. After all, not everybody knows their ways around computers. In order to join the MeloTel team in this position, you will need to possess a vast knowledge base of operating systems. We’re looking for a networking, hardware and software expert with the ability to clearly explain both the problems and solutions to those who aren’t as tech-savvy as you are.
This new job position offers you the flexibility necessary to help MeloTel clients in a convenient manner. Our new IT Support and Computer Technician will be offered the opportunity to work on site or remotely by phone, email or by using web-based applications. As you can imagine, there are numerous tasks that an individual in this role may need to take on. They include, but are not limited to the following:
Providing technical support. This involves problem-solving, troubleshooting, diagnosing and resolving a wide variety of computer problems. It would also require you to effectively communicate information – both in writing and verbally – to non-technical audiences. It’s important to remember that many computer users aren’t experts in your field and will need clear and concise understandings of what their technical issues are.
Conducting training sessions. In some cases, you may be required to offer some training to your non-technical audiences. This will assist our clients in getting better understandings of the issues that they are encountering. These training sessions may either be one-on-one lessons or group training sessions. Considering that you may be working in a variety of locations, it will be important that you have a valid driver’s license and own your own vehicle.
Being an organized team player. With your new IT Support and Computer Technician position, it will be important that you are able to be organized in such a way that you prioritize your workload and effectively display time management skills. As well, being part of the MeloTel team will require you to work comfortably with others while also possessing the skills to work independently with very little supervision.
Working a full work week. As MeloTel’s new IT Support and Computer Technician, you will generally be working a 40 hour work week. In some cases, your job may involve being on call, doing shift work and utilizing some time on the weekends to complete your tasks. You will be based at MeloTel’s offices, but may also be visiting other departments within our company. We are looking to start you at this new full-time and permanent position immediately!
As you may have guessed, we’re also looking for candidates who have a strong academic background in this field. If you have a diploma in computer related studies and at least two to four years experiences in providing technical support, it would be a huge plus. Please take a look at our Kijiji posting for more information. And please do us the kind courtesy of not adding to our already large call volume.
To apply, please email your cover letters and resumes to careers@melotel.com. We look forward to speaking and meeting with you soon. Good luck!