DaFeeder Preview Dialer is a must-have feature for any business that operates a call centre. This web-based telemarketing software allows for your employees to not just have contacts automatically dialled for them, but it functions as an excellent online filing system. It’s a simple web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions.
Yesterday, MeloTel’s Founder and CEO, John Meloche launched a brand new video entitled “DaFeeder 5 Minute(ish) Intro” to better acquaint business owners with this fantastic web-based software. In the video, John explains that DaFeeder is a web-based application that allows call centre managers to enter their leads into campaigns for their phone agents to call.
In the video, John shows that your phone agents will be able to select campaigns that are specifically assigned to them. These campaigns can be designed by you so that they contain leads that you think would be best for your agents to contact. You can design your campaigns by industry type or by location. This is important as not all locations share the same time zone. Assigning specific campaigns based on time of day is a pretty wise choice.
Once a campaign is selected, your reps will be able to review the information about each of their leads in a very “clear and concise fashion”, explains John. Your reps also have the ability to update the lead information after each of their calls. This process works wonders in boosting sales because, with each call, more information about each lead is attained. This is helpful for other phone agents who may end up calling the lead in the future. Building a rapport is an important part of providing excellent customer service.
You can also load scripts for each of your campaigns. DaFeeder makes it easy for your reps to click on the appropriate scripts so they know exactly how to conduct each of their calls. There is also a “Lead History” that will show you what has transpired with your lead in the past. This is yet another great benefit of DaFeeder. As mentioned earlier, each call helps to provide further information that will help shape future calls.
There is also a “Click 2 Call” button in DaFeeder – one of its highlights. As we’ve pointed out, this handy service does away with manual dialing. A simple click of this button will call the lead for the rep. While on the call, reps have the ability to type in notes that, again, will assist with future interactions with each lead.
Believe it or not, we’re only beginning to scratch the surface here! In fact, we’ve only covered a minute and a half of John’s five and a half minute video. We invite you to watch the video and learn more about one of the most fascinating business-boosting features offered by MeloTel. And, of course, if you have any questions about DaFeeder Preview Dialer, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!