At MeloTel, we pride ourselves on providing unbeatable customer service – the type that simply can’t be compared to any other company in our industry. We’re confident we’ve secured our spot as customer service leaders in the telecom world because of our ability to have genuinely warm and friendly interactions with each and every one of our clients.
You see, it pays to be a “smaller” company. Those big name corporations simply have too many clients to know each of them on personal levels. Knowing each of our clients by name allows for us to make great strides in providing excellent customer experiences. We’d argue that it’s the hallmark of our brand.
That isn’t to say, of course, that we don’t firmly stand behind each and every one of our cloud-hosted services. We just believe that the ways in which we conduct business helps to make lives easier for our customers. We take a first-hand, personal approach to resolving issues and putting smiles on customers’ faces. But we’re also happy that so many of our products and services are able to make the lives of our clients easier as well.
Voicemail to your Email.
This is a widely-heralded feature that comes with our VoIP-based Commercial Phone Services. Many of our clients have expressed to us that it has done quite a lot to make their lives easier. As its name implies, Voicemail to your Email sends your voicemails to your email inbox as mp3 files. No longer do you have to worry about checking your voicemails using only your phone.
With your email inbox containing messages with mp3 files, you are given the option of checking your voicemails on any device of your choosing: desktop computer, laptop, tablet – whatever works best for you! In addition, the files can easily be saved in folders so that you can document each of your customer interactions. It simply makes it easier to receive and return phone calls – an incredibly important facet of providing top-notch customer service.
Single Number Reach.
We’ve been talking a lot about Single Number Reach lately. Yet another incredible feature that is available to our Commercial Phone Services customers, this service enables you to forward your business phone number to up to five different devices of your choice. When the number is call, all five devices will ring at the same time. Single Number Reach makes it impossible to miss another important phone call. And you can now sign up for it on our website!
Keep in mind that the above mentioned features don’t just make your life easier. They make life easier for your clients as well. You’ll notice that both Voicemail to your Email and Single Number Reach are services that help you to be a lot more accessible. This helps you to build trust with the members of your customer base. Trust, as is often said, is an integral part of any relationship. In order for your relationships to grow with your customers, it’s imperative that you demonstrate how trustworthy you are.
Of course, we’re only scratching the surface here. For information about how any and all of MeloTel’s cloud-hosted services can make your life easier, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!