MeloTel Commits To Customer Support During COVID-19 Crisis

Submitted by Dan Faraldo in Customer Service, MeloTel News

We’re all going through a rough time right now. The world is collectively battling the coronavirus and with each day that passes, the news seems to get worse. There are many countries on lockdown in an effort to contain and stop the spread of COVID-19. And the way things are looking, it is possible that Canada and the United States may soon follow suit.

Most people are sensibly practicing social distancing and working from home. As we announced, in a blog, earlier this week, the entire MeloTel team is now working from our respective homes. Life, quite obviously, has changed for us all. As a company, we are endeavouring to ensure that all of our employees are supported during this tough time. Their health is of paramount importance, of course, but we also recognize the need to keep them all financially secure.

COVID-19 is impacting businesses everywhere.

As a business owner, you’re undoubtedly worried about your staff members too. Countless companies throughout the continent have been forced to shut down in the wake of the coronavirus pandemic. How can you afford to pay your employees? How can you guarantee the future stability of your business? These are tough questions to answer, at the present time.

Earlier this week, MeloTel’s Founder and CEO, John Meloche emailed a letter to MeloTel clients to reassure them of his team’s commitment to their relationships. It reads as follows.

A message from MeloTel’s CEO.

At MeloTel, we know firsthand the critical—even life-saving—role communications play in times of crisis.

We support hundreds of organizations, like yours and others across countless industries, to engage their customers, deepen meaningful relationships, and build trusted communications efforts that support business growth.

Continued availability and delivery for our customers is something we take very seriously, and our support of you remains steadfast.

We have full confidence in our ability to support our customers as this situation evolves, and encourage you to reach out to support if there’s anything we can do to assist you further, including thinking through new ideas and ways of using MeloTel technologies to reach your end users in this difficult time.

As an organization, we have shifted to a fully remote workforce; we’ve strengthened our support systems to ensure we’re ready for spikes in usage and unusual workload.

We’ve heard from many of you that further guidance would help you navigate these uncertain waters.

Please contact us to talk more about this dynamic and sometimes frightening situation. We’re closely monitoring the situation, and look forward to continuing to support you through and beyond this time of crisis.

Thank-you,

John M. Meloche

CEO of MeloTel Phone Company

Let’s get through this together.

Admittedly, as a collective, the MeloTel team is saddened by the recent happenings in our world. The COVID-19 crisis is claiming more lives every day and most people are understandably concerned about their health and well-being. In addition, we’ve heard many stories from clients and colleagues about the potentially irreparable impact the pandemic could have on their small businesses.

If there is any way you feel MeloTel can help you, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!