As part of MeloTel’s commitment to provide its customers with the best customer service in the telecom industry, we believe that it is important to keep them regularly informed. As a result, we make it so that, even during holiday hours, a member of our staff can be reached for emergencies. Our team remains dedicated to being there for its customers, knowing that true value is found in making the lives of our clients easier.
With that said, we’d like to inform you that our commitment to excellent customer service remains even when the big man himself isn’t available. While MeloTel’s President, John Meloche quite enjoys interacting with our customers himself, he isn’t always available to do so. Just ahead of the often vacation-filled summer season, John will be taking his wife Kathryn and son Mark on vacation between the dates of June 5th and 15th.
Any and all questions or concerns had by MeloTel clients will be addressed by a member of our staff in his absence. Simply call 1-888-MELOTEL. For any urgent request, please feel free to contact MeloTel’s Vice President and CFO, Carlos Paz, who can be reached at extension 224 or emailed at cpaz@melotel.com. Carlos, along with the rest of the MeloTel team, is steadfastly committed to providing the incomparable service that MeloTel has become known for.
We have our great customers to thank for helping us to develop our current customer service regime. Since the inception of our Customer Satisfaction Survey, we have learned quite a lot about what our clients value the most. The winner of May’s $100.00 giveaway as part of the survey will be announced very soon, so stay posted to the MeloTel Blog for the results! We do, however, want to take this time to offer our sincere appreciation to all of those who have offered their feedback.
At MeloTel, we believe strongly in working relationships as a chief component of our company’s success. Success is a two-way street, as far as we’re concerned. With other business owners making up the core of our customer base, we’re very well aware that making other companies successful is what helps to make our company successful. So, part of providing great customer service is the understanding that your business needs to grow its relationships as well.
This is why we are so adamant about having our VoIP-based Commercial Phone Services become part of every Canadian business owner’s list of must-haves. The numerous features that come with our phone services make it so that entrepreneurs are able to communicate with their customer bases with ease, no matter where they are in the world. With inventive tools such as Voicemail in your Email, no messages get overlooked.
With amazing services like Single Number Reach, no important phone call is missed. We’ve found through our VoIP-based phone services, Canadian business owners are able to greatly improve their service levels. This, inevitably, helps to grow their customer bases. And, as mentioned, the success of our clients highlights the success of our business. That’s why we make it our business to make your business better!
If you have any questions about any and all of MeloTel’s services, please don’t hesitate to call us at 1-888-MELOTEL. John is certainly in the office until the end of the week, so please feel free to contact him with your important requests prior to his vacation. It’s our hope that we can help for your business to experience its greatest year yet. Why not start by making this summer vacation your best one ever?
