The Magic Of TeamViewer: Providing Remote Desktop Access And Support

Submitted by Dan Faraldo in Customer Service, Industry News, MeloTel News

At MeloTel, we pride ourselves on providing the absolute best customer service in the telecom industry. If you’ve experienced any interaction with a member of our technical support team and do not feel that the experience was top-of-the-line, we’d like to know about it. Our team is constantly working to improve upon its already-stellar reputation. We’re aware there is always room for improvement. And we’ll stop at nothing to be number one in your heart!

One way we’ve been able to accomplish attaining the number one spot in many of our clients’ hearts is that we’ll go out of our way to make sure that our services are running smoothly for them. In some cases, our Founder and CEO, John Meloche has found himself travelling great distances on Sunday afternoons to ensure that his clients have all of their systems up and running by Monday morning.

But what if we can’t provide you with our technical support in person?

After all, MeloTel is Canada’s Hosted Company and, in fact, a telecom service provider for small and medium-sized businesses all over North America. Well, that’s where TeamViewer comes in! If you haven’t yet downloaded TeamViewer, we suggest you do so by clicking HERE. It’s absolutely free!

With TeamViewer, you can have a member of the MeloTel technical support team assist you with any and all system issues by giving them remote access to your desktop computer or mobile device. From the MeloTel offices, our team member can literally take over the controls of your computer, using it as if he/she was literally there with you. This incredible technological advancement has revolutionized the way technical support is provided!

With TeamViewer, you save a ton of time and money.

Because of the service’s ability to provide remote access to your service provider, you don’t need to worry about bringing your computer into a repair shop or waiting for a technical support representative to show up in your office. By providing our team member with your ID and password (which are provided for you within seconds of running a TeamViewer session), you will immediately have gotten to work on resolving any and all of your tech issues.

“With TeamViewer, all the tools you need to stay connected are at your fingertips,” reads the TeamViewer website, “Whether accessing your office PC from the road, video conferencing across town, or sharing your screen for remote support from the other side of the world, our tools can help reduce travel costs and downtime by keeping all your people and devices connected.”

You focus on your work while we focus on your system issues.

Far too often, business is halted when a company’s hardware and/or software isn’t functioning properly. And, in many cases, the solution is a simple one but it is not known to the less-than-tech-savvy individual using the system. MeloTel proudly employs tech experts who are equal parts friendly and knowledgeable. Quite often, our TeamViewer sessions last only a couple of minutes. Problems are solved quickly so that our clients can get back to work.

“How many hours do you lose in your business just trying to get things to work or access to the tools you need?” asks the TeamViewer website, “TeamViewer’s remote solutions are designed to get you working, or help on any device—in seconds.”

For information about how TeamViewer can help us to help you, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!