Is It Still Necessary To Leave Voicemails?

Submitted by Dan Faraldo in Customer Service, Industry News, MeloTel Features

Ask the average millennial if he/she still leaves or checks voicemail messages and you’ll probably receive the following response: “What’s voicemail?” By today standards, voicemails are considered to be part of old technology. Gone are the days when we used answering machines to retrieve messages left for us while we were away from our phones. Today, texts and emails have all but obliterated the need for voice messages.

Or, at least, this is what some people think. As a business owner, it’s wise to keep your options open. In other words, you should have as many lines as communication as possible. Making yourself accessible to your customers is a key ingredient to ensuring customer satisfaction. Just as important as it is to return text messages and emails, you have to keep on top of returning voicemails as well.

Do customers still leave voicemails?

No matter how many technological advances are available to us, the average person still wants to make a human connection. This is why having a top-of-the-line phone service and an excellent over-the-phone customer service regimen is so vital to your business’ success. Humans like speaking with humans. And, for most consumers, a second best option is hearing another human’s recorded voice.

“For the 60 percent of the workforce that isn’t made up of millennials, voicemail may still be considered a necessary point of contact,” informs Kaleigh Rogers on Vice.com, “Some people, particularly older generations, don’t check email regularly, find texting slow and frustrating, and consider a phone call more personable and polite. There’s also a cohort of young people who still love the voicemail, and find it a more human way to communicate.”

Can voicemails help you to make better impressions?

The short answer is “yes”. The long answer is as follows: your voice does a lot to communicate your personality in ways texts and emails cannot. Your tone and inflections help to deliver a more personal, friendly nature which represents a positive example of your brand. On The Make It Happen Blog, John Barrows explains that he regards the voicemail as a way to practice your pitch to prospective clients.

“Voicemail can be a great opportunity to practice your ‘pitch’ or value statements and getting them down to a short, concise message that gets people’s attention,” he writes, “The more you practice the more confident you become in your approach, so when you get someone on the phone and only have a few seconds (less than you even have on a voicemail) you have a chance at getting them engaged.”

Voicemails don’t have to be checked on phones only!

At MeloTel, we recognize that many people aren’t prone to checking their voicemails the way they used to. This is why we’re so proud to offer Voicemail to your Email as an automatic feature that comes along with our VoIP-based Commercial Phone Services. The amazing feature sends all of your voicemails to your email inbox as mp3s. That way, you can check them and even store them on any device of your choosing!

Voicemail to your Email makes it virtually impossible to ever miss another important message. For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!