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January 30, 2017

How Important Is It To Quickly Call Your Customers Back?

Let’s be honest – no one likes to feel like they’re being ignored. So, it’s incredibly important to remember that your customers should never feel like they’re being ignored. There are various ways to accomplish this. Sending out weekly newsletters is one way to keep in regular touch with your customers. It shows that you don’t take their business for granted and are willing to keep them in the loop with all that is going on with your business.

However, there’s another way to keep in touch that the majority of consumers most appreciate. And that’s simply being there when they need you! Especially when you run a B2B (business to business) type of enterprise like we do, here at MeloTel, it’s of vital importance that you make yourself available. You know the old adage: time is money. When business owners who do business with your company feels like they can’t get in touch with you, they will feel like their money is being wasted.

How can you ensure that you never make customers feel they are wasting their time? Pick up the phone! Yes, the simple act of answering phone calls can go a long way. Research has actually shown that new customers will often begin working with businesses that have representatives who answer calls over businesses who leave callers no choice but to leave messages.

Now, it goes without saying that you’re not always going to be available to pick up the phone. After all, you’re a busy business owner. And, in many cases, you’re conducting business on-the-go. This is where MeloTel’s fantastic Single Number Reach feature can come in very handy. Our clients very often communicate to us just how much it has improved their abilities to satisfy their customers.

How does Single Number Reach improve your ability to satisfy your customers? The feature allows you to forward your local business phone number to up to five different devices of your choice. They all ring simultaneously when that one phone number is called. That way, no matter where you may be, you’ll be accessible to your customers.

The feature also comes with Voicemail to your Email. This portion of the feature sends voicemails as mp3 files to your email inbox. You see, Single Number Reach takes into account that there will be times when you still may not be able to pick up the phone even when you hear it ringing. By having your voicemails emailed to you, you’ll be able to store, organize and file your messages on devices other than your telephone.

It’s another great way to help you get back in touch with your customers quickly. Not only is attending to important calls a great way to showcase your company’s commitment to excellent customer service, but it ensures that you maintain your ability to generate revenue. Always remember that a happy customer base is a supportive customer base. And Single Number Reach supports that!

For more information about Single Number Reach, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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