We have to admit that the question posed by the title of today’s blog has an incredibly simply answer: very. Let it not be lost on you that communication always has been and always will be an incredibly important part of any relationship. Many would argue that it’s the most important part! And that is certainly true for the employer/employee relationship. Simply put, provide regular feedback to your employees if you want your business to be successful.
A very interesting infographic, posted by OfficeVibe.com, lists some pretty significant statistics about the importance of employee feedback. Here are a couple that caught our eye:
39 percent of employees report that they don’t feel appreciated at work.
We cannot stress enough the importance of making employees feel part of a team. More specifically, if you make the people who work for you feel that their contributions matter, they will only work harder for the betterment of your business. Regular feedback should include praise and appreciation for the hard work your staff members put in each and every day. Let them know that their actions, as well as their opinions, matter and that they are needed for the growth of your company.
14.9 percent lower turnover rates in companies that implement regular employee feedback.
Most people don’t want to work for companies that don’t appreciate them. The growth of your company doesn’t just have to do with how much you’re making, but how much you’re saving. And you can save a lot of money by not having to constantly hire new employees to replace the ones that constantly leave you. Regular feedback lets workers know that they are needed within the organization. Naturally, it encourages them to stay.
At MeloTel, we make it easy for call centre managers to provide feedback to their phone agents!
Our Monitor/Whisper Control Panel allows them to listen to calls live and as they happen. As well, it enables them to “whisper” helpful information to their phone agents during the calls without the other parties hearing it. This immediate form of feedback has worked wonders in the growth of customer satisfaction for all companies who have taken advantage of it.
We’d happy to discuss the benefits of using our Monitor/Whisper Control Panel in greater detail with you. As always, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website. However, if you are in the Greater Toronto Area, we invite you to come and speak to us in person at next week’s Better Business Expo in North York!
On Thursday, September 28th, MeloTel will be setting up shop at a booth inside Montecassino, which is located at 3710 Chesswood Drive. If you’re a business owner, entrepreneur or executive, you’ll definitely want to take advantage of this upcoming networking event. It presents numerous opportunities for you to meet like-minded individuals both inside and outside of your industry.
Many great new business relationships are created at each and every Better Business Expo. We greatly look forward to seeing you there next week!