In today’s world, consumers don’t just want high-quality products and services. They want customer experiences that provide them with greater value in their buying decisions. As well, they want the peace of mind in knowing that they can depend on the companies they support for their future needs. After all, it is a lot easy on customers to keep going back to the same businesses for help instead of having to locate new ones.
What can business owners do to ensure that they secure repeat business? Being dependable is certainly a huge part of the deal. And a huge part of dependability is accessibility. Are you available when your customers need you? If so, you’re doing a great job in gaining and maintaining trust. Don’t ever underestimate how important it is for your customers to access you. There are many reasons why it will help to keep them loyal.
Here are four:
1. Most people don’t like leaving messages.
Yes, there are bound to be times when you simply can’t pick up the phone. And, it’s important, during those times, to remember to return your voicemails promptly. However, most people simply prefer to speak to live voices. They feel that leaving messages will only force them to repeat themselves once they get to who they’re looking for on the phone.
2. Customer service is the hallmark of all businesses.
Never underestimate the importance of customer service. Most consumers will openly admit changing brands because of customer service – regardless of the quality of the products a company sells. When customers call companies up, they don’t like to wait long times or speak to representatives in the wrong departments. People appreciate quick, knowledgeable, friendly service. When you’re accessible, you provide that!
3. Most people live for convenience.
Consider the fact that we live in a world where a lot of people shop from the comforts of their homes. Online shopping has made it so that consumers don’t even need to get out of their pyjamas to buy what they want. With that said, what makes you think that people have patience to deal with business owners who don’t pick up the phone? When you’re accessible, you make things easy for people. People love easy!
4. Your actions are a reflection of your brand.
When customers wish to deal with you directly and you’re not available, it makes your entire brand look bad. People aren’t so ready to forgive representatives of a business that were rude with them. They refer to the brand name – not the individual person – when discussing how disappointed they are in the service. Don’t give customers reasons to give your company bad reviews. Be there for them when they need you!
At MeloTel, we’re well aware that it’s not always that easy to be accessible to your customers all the time. This is especially true for business owners who are continually on the go. That’s why we’re so proud of our Single Number Reach service. It enables you to forward your business number to up to five different devices so that they all ring simultaneously when that one number is called!
Single Number Reach is widely regarded as a feature that helps business owners to never miss any important calls! For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
