It’s pretty fair to say that over the past decade or so, the world of customer service has changed dramatically. Gone are the days when customers had to wait until the weekend was over in order to either call or pay a particular business a visit in order to ask a question or express a grievance. With the advent of the internet and social media, many customers choose to email messages or even post comments or tweets in order to contact businesses right away.
And, of course, a variety of businesses offer round-the-clock customer service representatives who are available to speak to you whenever you find it convenient. So what does this all mean for your business? Well, the modern-day customer expects to get customer service that isn’t just excellent – they expect it to be immediate. It should go without saying that one of your top priorities, therefore, should be to provide immediate customer service.
How can you provide immediate customer service? Well, let’s think of the ways that your customer service is currently offered. Undoubtedly, you accept phone calls during business hours. But can your customers also contact you online? MeloTel customers and visitors to our website alike have been aware that, for many months, they have been able to contact us using the Live Chat Support feature on our website.
There is an orange-coloured icon in the bottom right corner of our site that reads “Chat live with an agent now!” This call to attention speaks to the fact that MeloTel customers can get their questions answered right away and without having to wait in a calling queue. In fact, the Live Chat Support feature has been widely praised for allowing our customers to ask questions while not having their work days interrupted.
They have the ability to multi-task by handling work on their computers, among other office requirements, while typing in their questions and comments at their leisure. All that MeloTel’s website visitors have to do is fill out their names and their questions in the boxes provided and click “Start Chat”. It’s that simple. Most often, questions are answered and issues are resolved within seconds!
Why is immediate customer service so important for your brand? Never forget that your customers have options. And if you’re battling to secure brand loyalty, you’ll need to provide your customers with numerous reasons to choose your brand over your competition. History has long shown that a company’s products and services don’t generally come in first place among the reasons that customers stay loyal to the brand.
Customer service, however, is often heralded as the champion of securing customer loyalty. And, these days, the quicker the service is provided, the better the service is considered. It’s important to remember that when customers are disgruntled, they often share this information with others. Social media, as you’re likely aware, is often used as platforms for people to voice their displeasure with businesses.
You can pretty much guarantee that if a customer is upset with the service (or lack thereof) received from your company, that he/she will not keep it a secret. Needless to say, word spreads fast, thanks to social media. So, not only should you endeavour to provide expedient customer service (which is as helpful as it is quick), but you should also use social media to answer customer queries.
How can MeloTel help you to provide immediate customer service? Give MeloTel a call to learn more about the amazing features that come with our VoIP-based Commercial Phone Services. They are designed to vastly improve the customer service you’re able to provide. Simply dial 1-888-MELOTEL or, of course, use the Live Chat Support feature on our website!