The Importance Of Keeping In Touch With Customers

There once was a time when people could easily make excuses as to why they were unable to be easily contacted. “My answering machine was full”, “I didn’t see that you called” and even “Sorry, I wasn’t home” were used as viable reasons why a person could not be reached. In 2015, those excuses are inexcusable. With a seemingly never-ending list of methods to find someone immediately, is there any excuse that is reasonable?

Let’s just take a look at a few of the ways you can find a person you’re looking for: cell phone, home phone, office phone, email, Facebook and Twitter. Again, that’s just to name a few of the most popular ways to get in touch these days. The bottom line is that whoever you’re looking for is bound to get the message in a very short time that you’re attempting to get in touch. Now, let’s take a look at that from a business perspective.

All businesses have (or they should have) multiple ways for their customers to contact them. All of the above mentioned methods certainly apply. Social media profiles for businesses are the norm. So even if it’s after a company’s daily hours of operation, there are still ways for it to keep in touch with its customers. And in today’s world where urgency and immediacy is often needed and expected, it’s wise to use as many outlets as possible to not leave people hanging – so to speak.

At MeloTel, we value the importance of keeping in touch. As a result, we’ve adopted a number of methods for our customers to contact us. Most recently, we introduced the “Live Sales Chat” feature on our website. It is designed to give interested visitors to our website immediate access to information about our products and services without them having to leave our website. A simple scroll to the top right corner of the site will allow you to click the “Click 2 Chat” button.

During business hours, this process will put you directly in touch with a live representative who can answer any questions you have about the services offered by MeloTel. Of course, we also have a Facebook and Twitter account available for friends and followers to contact us. And, naturally, we can be reached by phone at 1-888-MELOTEL. But what happens when all of these communication tools aren’t enough?

This is an issue faced by many business owners on-the-go. Even with modern technology providing them with a long list of communication sources, the fact that they are constantly on the road sometimes disables them from being able to keep in touch with their important clients and colleagues. After all, it can be pretty hard trying to keep up with every message you receive in your email inbox, Facebook page and Twitter account.

This is where Single Number Reach becomes an incredibly helpful service! With this feature, business owners can forward one local number to up to five different devices of their choice. This actually eliminates the problem that may come with having too many different communication sources. By having all of your devices ring – home phone, cell phone, office phone – when one number is called, it will be hard to miss another important phone call again!

MeloTel’s fascinating Single Number Reach feature ensures that your clients can contact you whenever you’re on the go. No matter where in the world you are, you’ll be accessible to your customers, giving your brand the favourable impression it deserves. This great service works with all of your existing phone services to redirect calls to multiple phone lines. For more information, give us a call at 1-888-MELOTEL or use “Live Sales Chat”!