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March 12, 2018

The Importance Of Involving Your Customers In The Process

Please use the audio player below to listen to this webpage. This is intended for the visual impared.

Allow us to take this opportunity to thank you! At MeloTel, we greatly appreciate those who take the time to read each of our blogs. We’re also very thankful to those who contact us directly in order to provide us with insight into what they’d like to see covered in our blogs. What would our blog section be without its readers? And, more importantly, what would our business be without its customers?

The MeloTel team is very well aware that if our customers aren’t happy, we’re not doing our jobs. This is why we often implement ideas that have been provided to us by our customers. As you’re likely aware by now, the MeloTel Blog has been officially equipped with a new audio transcription player. If you’re not yet listening to this very blog entry, you can begin doing so by simply clicking play on the player above!

This innovation was inspired by one of our newest clients. Because of his vision impairment, it was suggested that we develop a way for the content on our website to be heard when it can’t be read. We loved this idea! With such a fantastic suggestion, it was only right that we worked to immediately come up with a solution. We’d like to remind you that there is an open invitation for you to continue to provide us with your ideas.

Customer feedback is integral to business growth.

Involving customers in the business growth process is nothing new. However, there are various ways to go about it. One of the more traditional methods is to send out customer feedback surveys. Often conducted online, these surveys can also be done over the phone or even in-person using a fill-out ballot.

The objective, of course, is for your business to attain useful information that details exactly how customers feel about its products, services and customer service. Have you implemented a customer feedback form of your own? As far as we’re concerned, it’s always important to know how your customers feel.

Another great way to involve your customers in the process of growing your business is to have them try your new products out for free. This works wonders at trade shows and business conferences where business owners get to set up booths that encourage visitors to use products for themselves. There’s nothing quite like the “free trial” to inspire customers to give new products a chance.

MeloTel would love your feedback!

We’d love for you to help us better our services. If there’s a new idea you’d like to throw our way in order to better your customer experience, please don’t hesitate to tell us. In fact, we’re willing to make it worth your while. Starting this week, MeloTel will be offering a $100 cash prize to the individual who enters our monthly “Tips & Tricks” contest!

Entry into the contest is as easy as taking a few seconds to fill out our Client Tips, Tricks & Story Submission form! All that is needed is your name, business name, email address and great idea! The winner will be announced in a forthcoming newsletter and the $100 will be delivered via email money transfer. Good luck!

As always, if you have any questions about any and all of our cloud-hosted servces, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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