You’ve probably come across a blog or two that has encouraged you to be more open with your customers. In today’s business world, customers place a lot of weight on the types of interactions they have with the people who represent the businesses they support. In other words, customer relationships are very important. It’s not all about the products and services you offer. People can likely get them elsewhere. Customers choose you because of how you make them feel.
Guess what? The same goes for your employees. Today, people don’t just want jobs that help them to pay the bills. They want fulfilling experiences that give them senses of purpose and accomplishment. As a result, job hunters tend to look for companies that have positive and energetic working environments. Believe it or not, a company’s culture often takes precedence over things such as salary and benefits.
What are you doing to showcase your company’s culture?
Do you advocate friendly interactions between members of your staff? Is there a sense of friendly competition in the workplace? Are you accessible to your employees? Do you keep an open dialogue going in your offices? If you’ve answered “yes” to these questions, you likely run a business that is quite inviting to talented job seekers. In case you haven’t noticed, it’s all about keeping the lines of communication open.
It is widely agreed upon that trust and a good ability to communicate are among the most important elements of any relationship. Therefore, when you hire someone to work for your company, you can’t assume that the relationship will take care of itself. You must foster it. Providing regular feedback to your employees is an essential part of keeping them happy – and also good at their jobs!
How important is it to provide regular feedback?
The importance of feedback cannot be understated. Research has shown that employees list a lack of engagement with their employers as a top reason they choose to leave companies they work for. Employees don’t just like to hear that they’re doing well, they also appreciate assistance. People like to know that their contributions matter. And if they can do better at their jobs with a little help, they’ll surely welcome it.
As a business owner, it’s your job to ensure that all of your employees feel that they are receiving assistance with the areas of their jobs that need improving. By providing regular feedback, you don’t just work to improve performances in your place of business, but you work to improve your relationships. Remember, it’s the relationships you create and develop that will truly strengthen your team and the brand overall.
How can MeloTel help you to open the lines of communication between you and your staff?
Our Monitor/Whisper Control Panel has revolutionized the way feedback is given. If you employ staff members who work over the phone, this incredible service will enable you to give feedback in an immediate way. It allows you to listen to calls live and as they happen – no more waiting around for call recordings. During the calls, you may whisper information to your reps without the other parties hearing it.
That way, you nip problems in the bud, help for questions to be answered correctly and improve customer satisfaction on the spot. Not to mention – you significantly better the communication aspect of your relationships with your employees. Again, studies show that people appreciate opportunities for open dialogue with their employers.
For more information about our Monitor/Whisper Control Panel, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!