How The Raptors Can Help Improve Your Call Centre

Submitted by Dan Faraldo in Industry News, MeloTel Features

Was there anyone in North America not watching Game 1 of the NBA Finals last night? You don’t need to be a basketball fan to know that the Toronto Raptors currently have the entire nation of Canada in an excited frenzy. The team has made history by a) making it to the NBA Finals for the first time in franchise history 2) hosting the first NBA Finals game ever to be played outside of the United States and 3) winning the first game to take a 1-0 series lead!

Quite clearly, the MeloTel team is quite thrilled about the very possible prospect of our hometown Toronto Raptors winning an NBA Championship. But, before we get too ahead of ourselves, perhaps we can think of some ways the Raptors’ current success can help to improve your call centre business. It’s not as far-fetched a concept as you may think.

Friendly competition can be good for your business.

As you know, call centres are very competitive atmospheres. Each day, your phone agents vie for the support of their clients in hopes to meet and exceed their sales targets. Why not make it a little bit more fun for them by splitting your team into smaller teams, creating a standings chart and measuring performances? Offer worthwhile incentives to weekly winners and even introduce a “playoff tournament” at the end of each month.

According to Contemporary Staffing Solutions, “competition challenges agents to outpace their coworkers, which ostensibly means employees get more done than they would without that carrot dangling in front of them. Beating out others can create a feeling of self-validation when the final numbers come in.”

In-office competitions don’t always have to be work-related.

Never underestimate the importance of having high employee morale at your workplace. There’s no question that happy workers are productive workers. While it’s a great idea to incentivize performances, you may also want to implement fun activities that will help to keep your employees in constant good spirits. Non-work related games can do a lot to encourage teamwork, form stronger bonds among team members and uplift people in bad moods.

“If you want to encourage teamwork among your call center employees while adding a little excitement to the workplace, consider creating some games for workers to play,” offers American Staff Corp, “Not only will employees be more likely to try their hardest to succeed, but they’ll also build valuable relationships with one another. In the long run, this will improve workplace morale. One idea is to hold a sales contest where team members must work together to achieve a common goal in return for a group lunch or other perk.”

Give phone agents the tools to succeed.

Of course, it will be helpful for all of your call centre employees if they are using cutting edge technology to perform their duties. At MeloTel, we proudly offer DaFeeder Preview Dialer which is a simple web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions. For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!