How Running A Call Centre Can Improve Your Company’s Reputation

Submitted by Dan Faraldo in Customer Service, Industry News, MeloTel Features

No matter what type of business you run, providing customers with excellent customer service is an absolute must. Regardless of your industry, you’re sure to have numerous competitors. Separating your brand from its competition demands that you make your customers feel better about their experiences than any other business.

As we pointed out a couple of blogs ago, a big part of providing excellent customer service is providing expeditious customer service. Simply put, people don’t like waiting. So when customers call your company, having them wait long periods of time to get someone on the phone won’t help the reputation of your business.

Call centres improve customers’ overall perception of your business.

Running a call centre means that you have several employees working the phone lines at the same time. This works wonders in the world of answering calls quickly. Your customers will greatly enjoy their ability to call your company and receive help right away.

“Call centers streamline tasks and increase efficiency,” writes Martin on Cleverism.com, “Call centers are designed with varying levels of computer automation. This means that they are also equipped to handle a considerable volume of calls simultaneously. This results (in) reduced call times and the costs associated (with them). More importantly, customer satisfaction will also be high since their concerns have been addressed quickly and efficiently.”

Call centres lengthen your hours of operation.

Even if the doors of your brick and mortar location are closed, you can have workers manning the phones for your business all through the night, if you wish. And with VoIP technology, you can easily have your employees work from home!

“It is the middle of the night and a customer needs help,” Martin describes, “He immediately calls the hotline number of your company, and an agent in your call centre picks it up. This is already a point in your company’s favour, since it shows willingness and readiness on your part to provide assistance, no matter what hour of the day it is.”

MeloTel offers the VoIP solutions for your call centre needs.

MeloTel’s cloud-hosted Commercial Phone Services allow your business to transition from one that uses archaic landlines to one that utilizes VoIP telephony. They also happen to save your company money by offering you free Polycom phones for as long as you are our customer!

We also proudly offer DaFeeder Preview Dialer which is another call centre must-have. The service is an easy-to-use web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions. DaFeeder Preview Dialer offers your reps one-touch dialing capabilities as well as the ability to create and maintain detailed notes about each call.

The awesome service delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance. Supported by administration capabilities that adapt to how your company operates, DaFeeder Preview Dialer is delighting companies of all sizes across a broad range of industry sectors.

Check out this five minute(ish) video about DaFeeder Preview Dialer, created by MeloTel’s Founder and CEO, John Meloche! And for more information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!