No. Since most residential internet services are not configured with an ideal network configuration, it makes it very hard for us to provide a guaranteed service level. On the other hand, if you have a home business with a proper separated modem and router, we are happy to establish services for your home business.
No. Unfortunately we are not able to offer a free trial because due to the requirement to port numbers, establish services and deploy brand new phones. However, we do offer a 30 days 100% money back satisfaction guarantee. If for some reason you are dissatisfied with your service within the first 30 days, you can return your hardware and cancel your service. You will receive a refund for any monies paid to MeloTel for that service.
Yes. In most cases, it's as simple as an email to add a device to your service.
Yes. But keep in mind that MeloTel provides brand new free phones with any term service agreement. Our phones are all Polycom which is the industries highest rated hardware and it costs you nothing. If you wish to bring your own phones to our service, it could limit our ability to support the device if it is not a Polycom. Mainly because we are Polycom experts and have a world class provisioning platform build specifically for Polycom devices.
Yes. Porting your local or toll free number to MeloTel is free.
No. MeloTel is internet service provider neutral. This means as long as you have sufficient high speed internet. Our service will play nicely and you do not need to switch to another provider.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"