Exploring The Advantages Of VoIP Calling Features

Using the internet instead of a traditional landline to operate your phone system can do a lot to help grow your business. For the better part of a decade, MeloTel has been proving that to its customers. The calling capabilities VoIP provides our clients appear endless. The money it saves them is incomparable. And when it comes right down to it, VoIP is simply the way of the future. So it’s best to get on board now!

What built-in features come with our VoIP-based services? MeloTel’s Commercial Phone Services provide our customers with calling capabilities they may never have used before without having to make them have to spring for traditionally large monthly payments. They include Call Waiting, Caller ID, Conference Calling, Call Transfers, Incoming Call Routing and Out of Office Options.

But that’s not all! VoIP calling features also include Auto Attendants, Custom Hold Music and Voicemail to your Email. In today’s blog, we’ll pay particular attention to these three options as we consider them to be among the most unique and useful benefits of working with VoIP-based telephone systems. As you’ll see, they provide particular advantages that aren’t readily available with traditional phone lines.

What are the advantages of having Auto Attendants? Well, your customers will always be greeted in consistently professional and friendly ways when they call your business. As well, customers will regularly be routed to the correct departments without having to worry about being transferred to the wrong representatives. This promotes much better customer service practices and much happy customers as a result.

What are the advantages of Custom Hold Music? Consider the fact that the majority of people who call your business value their time and do not like being put on hold. However, when hold times are inevitable, your custom hold music will ensure that they’re aware that you haven’t disconnected the lines. Research shows that most customers hang up and don’t call back when they are put on silent holds. Custom hold music significantly improves customer retention.

What are the advantages of Voicemail to your Email? As far as we’re considered, this is one of the most innovative features that are available with our VoIP-based Commercial Phone Services. By getting WAV files of your voice messages in your email inbox, you are pretty much guaranteed to never mistakenly miss another important call. This is because you’re able to both listen to and respond to messages using various devices.

Whether you are on your smartphone, tablet, laptop or desktop computer, you’ll be able to retrieve messages and get clear-cut understandings of when they were left for you. This enables you to prioritize the ways in which you return those messages while being able to visually store them for record-keeping purposes. MeloTel customers have pretty much unanimously agreed that the Voicemail to your Email feature has vastly improved their customer service capabilities.

For more information about MeloTel’s VoIP-based Commercial Phone Services and how they can help to grow your business, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!