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Thank you – two little words that most of us probably utter several times a day. They may not seem like such a big deal. We tend to thank people for the smallest things. Holding a door open or passing a napkin, for example. Of course, it’s never a bad idea to thank someone for a kind gesture. However, in the world of customer service, speaking those two little words can mean the difference between keeping and losing a customer.
Who doesn’t like being shown appreciation and gratitude? As a business owner, it’s integral that you demonstrate how much you value your customers. Of course, this often requires more than simply saying the words “thank you”. Sometimes, it requires going that extra mile. And, by that, we mean sending a handwritten note or putting in a phone call to make sure that your customer is completely satisfied. Saying “I really appreciate your business” is one of the best ways to thank your customers.
“Gratitude is memorable, and it can remind your customers why they shopped at your store or hired your company,” says Alyssa Gregory on TheBalanceSMB.com, “Regardless of the type of business you have, saying thank you after every transaction is one of the easiest ways to start a habit of good customer service.”
At the end of the day, it all comes down to providing unbeatable customer service. It can never be stressed enough that the ways in which you make your customers feel often counts for more than the quality of your products and services. Developing and maintaining strong customer relationships is what helps most businesses stay afloat in today’s world. So be sure to take advantage of all of the opportunities you get to thank your customers.
“When customers call you they expect etiquette, decency, and general courtesy,” writes Sam Suthar on Acquire.io, “And, a thank you at the right point helps a lot when trying to win the trust of the caller. For example, when you ask the caller for details, you must thank them for providing the information. It’s the same for when they are being transferred or put on hold. Finally, when you are about to sign off, a thank you for calling works also!”
At MeloTel, it’s never lost on us that our clients are people who are taking chances. We recognize that, as a smaller telecom service provider, we have something to prove. We’re so grateful for the many opportunities we’ve been given to prove just how beneficial it can be to work with a smaller company.
Many of our clients herald our ability to provide personalized customer service. They comment about the fact that we address them by name when they call us. For the MeloTel team, our clients are like family. We appreciate the trust they’ve put in us and we make it our mission to help them grow their businesses. So, to every MeloTel client, thank you so much!
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