For obvious reasons, call centres and their telephones go hand in hand. It’s a business type that relies heavily on the ability of its employees to make genuine connections with people over the phone. Most often, these are people who have never met before. So, needless to say, it can often be difficult in establishing those connections on the first try. This is why hiring talented, enthusiastic and hard working individuals to work the phones is so important.
It’s also of vital importance, however, that call centres use technology that will enable a team of phone agents to conduct their jobs with ease. Click2Call technology enables both your team and your customers to much more easily make contact with the people they need to speak to. It takes away the hassle of manually dialing numbers which, believe it or not, is a huge time saver. And you know what they say – time is money!
How does Click2Call technology improve customer service? Well, let’s take a look, specifically, at MeloTel’s DaFeeder Preview Dialer feature. It is as simple web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions. It enables you to upload your own campaigns, providing your phone agents with pertinent customer information before they dial the numbers.
And the dialing, by the way, is done with a simply click of a link. There is no actual dialing done by your agent as each lead is loaded up onto a screen with a clickable phone number link. With one click, the call is made. DaFeeder Preview Dialer has revolutionized the way that small and medium-sized businesses are able to manage their telemarketing, customer acquisition and political survey strategies.
What are the primary benefits of DaFeeder Preview Dialer? There are many. Among the most notable is the fact that your phone agents are able to schedule callbacks for your customers depending on the responses from their initial calls. Within the system, they can input exact times and dates that callbacks are to be scheduled, maximizing their chances of getting their intended leads on the line. As well, the system allows your agents to work remotely from anywhere in the world.
Campaigns can be set up so that clients are auto-dialed in succession at the completion of each call. This helps to maximize your phone agents’ time on the phone helping to boost their productivity. They do, however, have the option of selecting a manual dial mode in order to preview their leads before the phone calls are made. DaFeeder Preview Dialer can also display a script for agents to read to ensure consistency throughout each call.
As you may have guessed, we’re only scratching the surface when it comes to detailing the benefits of Click2Call technology. DaFeeder Preview Dialer also comes with the MeloSIP Click 2 Call feature which essentially turns all phone numbers found on websites into clickable links. That way, your agents can contact leads just as easily from their own business websites as they would using DaFeeder Preview Dialer.
For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!