There once was a time when business owners who had to leave their offices were unable to be reached by phone. They’d simply let their answering machines do the talking for them whenever someone would call their offices. Explanations of their absences and promises to return calls would generally be the gist of the information left in their voicemail greetings. And customers would leave messages in hopes to hear back.
Today, things are much different. Most consumers are well aware that they have plenty of options. Therefore, when a business owner is “out of the office” and can’t be reached, consumers are a lot more likely to contact other businesses to have their needs met. This is because there have been great advances in technology that allow for business owners to be a lot more accessible these days.
At MeloTel, we practice what we preach. With VoIP technology, our staff members are able to use their cell phones much the same way they would use the professional phone equipment found inside our office. That way, when any member of our team is working outside of the office, he/she can still be contacted by having his/her extension dialed. The caller is none the wiser as to our team member’s location.
As July was coming to a close, the MeloTel team attended the Better Business Expo in Hamilton. Spending an entire day out of the office was certainly no excuse for us to not serve our great customers. The many calls that came into our office were simply rerouted to the cell phones we kept on our persons. As a result, business went on as usual and all of our customers received the excellent and expedient customer service that they’ve grown accustomed to.
This wouldn’t be the first time we’ve championed the amazing feature known as Single Number Reach – and it certainly won’t be the last! This incredible innovation allows you to forward your business phone number to up to five different devices of your choice. Essentially, that makes it so that your office travels with you. No matter where you may be, you’re pretty much guaranteed to be by a phone that will ring when your business number is called.
You see, all five of the devices you choose will ring simultaneously when your customers dial you up. Being out of the office will have no bearing on whether or not you can be reached. And this will significantly increase customer satisfaction. Not to mention, it will grow our ability to develop and maintain long lasting customer loyalty. The benefits of being accessible to your customers simply cannot be stressed enough!
It’s time to stop using the “out of office” excuse. For more information about MeloTel’s innovative Single Number Reach feature, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!