“So I called up (a service provider) to ask a simple, but important question and I couldn’t get anyone on the phone. The voice prompt kept asking me for a ticket number of some kind, but I never got one. So I kept pressing “0” hoping that it would just put me through to a live representative. Nothing. The system just kept hanging up on me. I tried calling about three more times…I still couldn’t get any help. It was so frustrating”
This was an actual account of a now-MeloTel client’s experience with a previous service provider. His recalling of the poor (non-existent, actually) customer service he received highlights, to us, the extreme importance of being accessible to customers. As you can imagine, one of the major reasons this individual chose to make the switch to MeloTel is because of our ability to always be there when our customers need us.
Being accessible is hugely important in today’s business world.
Customers expect to get what they want when they want it. The concept of waiting is lost on many a modern-day consumer. And this is because modern technology has made things so incredibly accessible. The internet offers the most obvious examples. Gone are the days when people would have to wait for the library to open in order to access books that contained the information they were looking for.
Today, a quick Google search will answer many, if not all of the questions one may have about a particular subject. Gone also are the days when you would have to wait for your favourite radio DJ to play that new song you like so much in order for you to hear it again. Plugging the song title into a search engine is bound to get you immediate access to that song’s music video, download or stream.
So why should accessing your business be any different?
Today’s consumer is used to getting someone on the phone when he/she has a question to ask or a problem he/she needs fixing. At MeloTel, we’re happy to provide expedient customer service through a number of methods. Not only is our staff quick to answer our phone calls, but we also promptly engage with customers who choose to use the Live Chat feature on our website. Feel free to click on the orange icon in the bottom right corner of the site to try it out!
The importance of prompt call backs.
Of course, you won’t necessarily be available to your customers on a 24/7 basis. That’s why returning phone calls is equally important to answering them quickly when you are available to take them. MeloTel provides clients with a variety of services that make accessibility a key feature of their businesses. And Voicemail to your Email is one of them!
A top feature that comes with our cloud-hosted Commercial Phone Services, Voicemail to your Email does what its name implies. It sends voicemails to your email inbox as mp3 files. That way, you can listen to them, save them and store them on other devices, making it practically impossible to miss any of your important calls. Naturally, this helps you to return your messages a lot quicker as well.
For more information about our VoIP-based Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!