Customer service is everything. For one, we know it because our customers tell us so. And we also know because their customers tell them so! You see, there are so many different types of businesses out there that the buying public is well aware that they have options. They can go to any company they like to secure the products and services that they’re interested in.
So what factors lead consumers to make their buying decisions? In our experience, it is obvious that the ways in which companies interact with their customers make all the difference in the world. Let us say it again – customer service is everything! When you make customers feel welcomed, valued, appreciated and respected, they are a lot more likely to stick with your brand over your competitors. And, in many cases, providing unbeatable customer service involves making personal connections.
At MeloTel, we provide a wide variety of hosted services that allow the great members of our client base to make stronger personal connections with their own customers. DaFeeder Preview Dialer is just one of them – and it has provided amazing results time and time again!
What is the DaFeeder Preview Dialer? It’s an easy-to-use, web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions. Essentially, it provides your phone staff with on-screen information about the leads they are required to call and allows them the ability to update it regularly. It also provides one-touch dialing capabilities which leads to higher rates of productivity.
But how does DaFeeder Preview Dialer improve customer service? As mentioned, this online software allows your employees to write extensive notes on the files of their customers. This gives them greater insight into each individual lead during future calls made to them. As a result, your reps can easily recall comments made on previous calls or address issues brought up in older conversations without having to be reminded by the customers.
It gives customers the feelings of being respected and appreciated as they are able to avoid having to repeat themselves. Furthermore, it allows for conversations to be picked up where they were last dropped off, making each interaction more concise and productive. By giving your reps pertinent information about each lead before calls are made, they will be better prepared to speak to the specific needs and requests of each person they call.
How does DaFeeder Preview Dialer help you to boost sales? Well, it needs to be said that excellent customer service always endears consumers to support the businesses that provide it. However, as we mentioned, with DaFeeder Preview Dialer, your team of phone agents will be better equipped to address the unique interests of each of their leads. The ability to create dispositions for each call helps to categorize each lead so that calls made to them are better handled in future.
Your team will spend a lot less time calling “not interested” leads and a lot more time following up with those who have expressed interest in what you have to offer. Weeding out bad leads from the strong ones simply helps your team to spend its collective time more wisely. Placing notes on accounts lets you specify the ways in which to go about making future calls. Calling the right people at the right times definitely helps to increase sales opportunities and rates of success.
For more information about DaFeeder Preview Dialer, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!