It’s not enough to simply have a company website. You can’t just register a domain name and consider your business one that has a viable internet presence. It’s mandatory that you keep your company website regularly updated so that visitors will be encouraged to keep coming back. This is where blogging comes in. A regularly updated blog helps for Google searches to result in your company website being found amongst the highest ranking sites in…
As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well. It’s one thing to tell your staff members what their job descriptions are. It’s another thing to guide them along the way to help them perform at their best. At the end of the day, your ability to provide helpful feedback will determine your success as a call…
A few months ago, MeloTel introduced a new initiative to help bring greater attention to our clients and colleagues while also providing those same individuals with some helpful tidbits. We refer to it as our ongoing “Tips & Tricks” contest and, the way we see it, it couldn’t be any easier to win! All that is required to enter the contest is to visit our the Client Tips, Tricks & Story Submission page on our…
It’s the first of the month! In the blogging world, the first of any month is a pretty important day. This is because a blog posted on the first of the month gives your website the impression of “freshness”. Believe it or not, website visitors place a lot of importance on how updated your website looks – or doesn’t look. Today, a blog post falling on a July date looks “old” – even if it…
If you own and operate a business in the Greater Toronto Area, you can guarantee yourself to be in good hands by working with North York Printing & Graphics Inc. For nearly 30 years, they have been producing high-quality brochures, postcards, flyers, letterheads, business cards and other marketing material for businesses of all kinds. A family business, North York Printing was founded by Ron Peat, who now counts on his son, Brad to be the…
Last month, we launched a contest for $100 to find the funniest caption for this photo. We asked that contestants submit a caption, and LIKE the MeloTel Facebook page. We were so excited to see that so many people participated in this fun contest. We love to laugh. But there can only be one winner in this contest! CONGRATULATIONS TO Dominic Aello! According to the the MeloTel team, YOU HAVE THE FUNNIEST CAPTION! “I ran…
Last month, we announced our second of two Facebook-based contests and invited everyone – MeloTel client or not – to participate. The “Funniest Caption Contest” was a super easy one to enter as all it required was that you LIKE the MeloTel Facebook Page and simply offer up a funny caption to the picture shown in the official contest post! The photo is of a young Mark Meloche sitting in his dad John’s office chair….
Evidently, convenience is everything. When you consider the advances that have been made over the past decade or so, the majority of them seem to be defined by how much easier things have been made for consumers. Let’s take watching movies and listening to music, for example. Not long ago, we were all required to visit a brick and mortar store location to either buy or rent our films of choice. CD purchases entailed much…
We’re sure that MeloTel’s Founder and CEO, John Meloche is having an amazing vacation with his family. But knowing John, we’re also confident that he’ll be excited to return to the MeloTel office this coming Monday. No, nothing beats a good vacation. But John’s dedication to his customers is unmatched in our industry – or any industry, for that matter! We hope that, in his absence, over the past few weeks, you can agree that…
There are many ways to define “customer engagement”. But, as far as we’re concerned, the easiest way to describe it is “the ongoing interactions between a business and its customers that keep those very customers coming back”. It’s important to remember that, in 2018, the average consumer is looking for more than products and services from the companies he/she chooses to support. A customer wants a relationship. In today’s business world, it’s important to make…
