5 Phone Etiquette Rules All Business Professionals Should Practice

No matter the industry you’re in, it is likely that a good portion of your business is conducted over the phone. For many business types, a team of employees is necessary to work the phones in order to achieve high sales numbers and high rates of customer satisfaction. To maximize your chances of being recognized as a top provider of excellent customer service, there are some particular phone etiquette rules that you should practice. Here…

How Important Is It To Provide Your Employees With Regular Feedback?

We have to admit that the question posed by the title of today’s blog has an incredibly simply answer: very. Let it not be lost on you that communication always has been and always will be an incredibly important part of any relationship. Many would argue that it’s the most important part! And that is certainly true for the employer/employee relationship. Simply put, provide regular feedback to your employees if you want your business to…

Improving Your Company Website Should Be A Top Priority

In our last blog, we revisited the topic of company website upkeep. Arguably, keeping your website fresh is even more important that keeping your place of business neat and tidy. Okay, maybe not more important. But let’s look at it this way. By maintaining the clean and professional look of your place of business, you impress the many visitors you get each day. However, your company website is open to a much larger audience –…

4 Reasons To Update Your Company Website This Fall

Fall starts in two days. And while the weather, here in the Greater Toronto Area, doesn’t reflect that (summer finally decided to show up!), rest assure that we will all be feeling the return of chilly weather shortly. For business owners, the fall represents the beginning of the fourth quarter. With October right around the corner, now is the time to think about injecting some new life into marketing strategies in order to end the…

Revisiting The Many Great Benefits Of Using VoIP Phones

At MeloTel, we’re extremely proud to call ourselves Canada’s Hosted Company. Over the years, we have developed many great relationships with business owners all over the continent. So, perhaps it’s time we change our moniker to North American’s Hosted Company. Regardless of our tagline-slash-nickname, MeloTel is happy to reveal that VoIP-based services are becoming more and more popular each day. They must be – because we’re noticing that a steadily rising number of business owners…

The Big Difference: Expeditious Customer Service

We live in a world where people can get access to things immediately. It’s a unique time in our lives as most of us can still remember what it was like to have to wait to get what we wanted. Take, for example, information. Once upon a time, we’d have to travel to the library to locate books containing the facts we were looking for. Today…a simple Google search is all that’s needed. The same…

Revisiting The Importance Of Blogging Early Every Month

With today being the first of September, we’re reminded of a little concept called “blog archiving”. It’s basically the practice of categorizing your blogs in the right sidebar of your website’s blog page in order to allow your site’s visitors to easily access blogs from the past. Why does the first of the month remind us of blog archives? Many bloggers choose to archive their posts by date. Generally the month and year are used…

3 Telltale Signs Your Company Website Needs To Be Updated

Arguably, your company website is the most important way for your business to attract new customers. In today’s internet-obsessed world, you’d be hard pressed to find a shopper who doesn’t research various products, services and brands online before making any buying decisions. Your website, therefore, should be kept up to date – refreshed with new content on a regular basis. There are some telltale signs that your website needs to be updated. Here are three:…

Why It’s Important To Have Your Callers Hear Hold Music

Legend has it that hold music was invented as a result of a happy accident. A factory worker’s business – so goes the story – had a faulty wire in the building’s electrical system that patched through a local radio station’s signal through his phone line. Inevitably, having people listen to music while waiting on the line for a person to pick up became a great idea! When you put your customers on hold, what…

Why It’s Important To Showcase Your Blog Archive

On the MeloTel Blog page, you’ll notice that a number of our recent blogs (ten, to be exact) are listed in reverse chronological order starting with the most recent blog. As you scroll down all of the posts, you’ll eventually get to the bottom of the page that enables you to click an arrow that takes you even further back in our blog history. Naturally, it makes sense to allow our website’s visitors to read…