What Blog Style Best Suits Your Company Website?

At MeloTel, we pride ourselves on writing some of the internet’s most fascinating blogs. We’re not just talking about the ones that appear on the MeloTel website. We’re referring to the fact that our talented Bloggers & Creative Writers For Hire have dozens of clients across the continent who count on them to compose intriguing and informative blogs on a weekly and sometimes, daily basis. That means that our team of bloggers has to be…

4 Simple Steps To Growing Customer Relationships Over The Phone

The beauty of speaking to someone face-to-face is that it allows you to communicate without even using words. A smile, a thumbs up, a high-five – these are non-verbal forms of communication that say a lot about your personality and the relationship you’re developing with the other party or parties. When you’re speaking on the phone, however, you don’t have the luxury of facial expressions or body language to do any of the talking for…

3 Ways You Know It’s Time To Make The Switch To VoIP

In our last blog, we clearly pointed out how much saving customers money is a big part of the MeloTel way of doing things. We’ve found that our VoIP-based Commercial Phone Services (which includes our FREE Polycom Phone Program) is a great money-saver for business owners who require the work of numerous phone agents. Then again, no matter how many employees are using the phones in your office, a cloud-hosted system has tons of benefits….

Saving You Money Is All Part Of The Plan

“I’m getting overcharged and underserviced”. This statement is one that has been repeated by many a new MeloTel client when discussing their former telecom providers. By making the switch to MeloTel, our clients have found that they’re not only saving money, but they’re receiving better service. There’s a reason we boldly claim better value, better technology, better service, better support and better terms as our company mantra. Firstly, we’re dedicated to providing unbeatable customer service….

Our Blogging Gets Your Company’s Voice Heard!

We love working closely with our clients. At MeloTel, we consider it a big part of our daily mission to ensure that each and every one of our customers is happy. Always willing to lend a helping hand, we do our best to be as informative as possible when detailing how our services can help them. However, we are dedicated to having open ears – readily listening to learn about the most pressing needs of…

Why Is Your Accessibility So Important To Modern Day Customers?

We recently came across an article that discussed the importance of communication in relationships. What originally seemed to be a rehashing of an age-old tale – good communication is at the heart of every strong relationship – turned into an important dialogue about best business practices. In 2017, a company’s products and services are not its “be all end all”. Attention must be paid to keeping the lines of communication open between the business and…

The Importance Of Improving Your Employee Relationships

You’ve probably come across a blog or two that has encouraged you to be more open with your customers. In today’s business world, customers place a lot of weight on the types of interactions they have with the people who represent the businesses they support. In other words, customer relationships are very important. It’s not all about the products and services you offer. People can likely get them elsewhere. Customers choose you because of how…

4 Problems You Encounter By Having A Stale Website

It’s a rarity to walk into a store one month and then walk into that same store the following month and see the exact same layout. Most often, store managers ensure that their product displays and signage are regularly changed so that visitors are provided with new visual stimuli. When customers are greeted with the exact same appearance time in and time out, they get the feeling that nothing new is happening with the business….

4 Effective Ways To Help Call Centre Reps With Their Performance

If you own or manage a call centre, you know how much effort needs to be put into securing strong employee performances. Your office is likely comprised of a wide variety of personalities that all interact with their customers over the phone a little bit differently from each other. And while there’s nothing wrong with that, there is certainly something to be said about maintaining a uniform way in which your brand is represented. Naturally,…

Should You Go With .Com Or .Ca For Your Domain Name?

For many North American businesspeople, the answer to the question posed by today’s blog title is an easy one. If you operate a Canadian business, you should choose a .ca for your website’s domain name. If you operate an American business, then a .com is the obvious choice. However, at MeloTel, we don’t believe the choices to be all that obvious. As most people know, a .ca website indicates a Canadian company. But what if…