How Your Online Store Can Determine Your Holiday Season Success

With a little over a week left for Christmas shopping, consumers from all over North America are undoubtedly making heavy use of the internet. Online shopping is often regarded as the best way to easily find what you’re looking for. However, it’s also known as an excellent last minute shopping option. In many cases, shoppers look for items in brick and mortar stores and when they can’t find them, they hop online to place orders…

Staying On Top Of Customer Service Throughout The Holidays

Over the course of the past several years, the MeloTel Blog has devoted many an entry to the concept of delivering unbeatable customer service. We’d place these blogs in the “practice what we preach”category, considering how important it is to our team to provide the absolute best customer service in the telecommunications industry. With the holiday shopping season currently in full swing, it can be argued that there is simply no better time of year…

A Reminder Of How To Properly Put Callers On Ho-Ho-Hold

As we’ve been discussing on our blog all week long, the need for unbeatable customer service is at an all-time high. With the holiday shopping season in full swing, most companies throughout North America are experiencing higher than normal call volumes. They’re not just accepting more calls – they’re getting calls from consumers who are in rushes, need things quickly and don’t have a ton of patience. Practice patience. Naturally, it’s important for the phone…

How To Manage Your Holiday-Based Increase In Call Volume

How are your phone agents handling their current increase in call volume? As we pointed out in our last blog, it’s vitally important to ensure that appropriate telephone etiquette is being practiced by your phone agents to wow everyone who calls into your business. That way, you can ensure that customers aren’t just satisfied for now, but impressed enough to remain your customers well into the future. Don’t blind transfer. One of the biggest pet…

Delivering Your Best Customer Service Is A Holiday Season Must

Providing top-of-the-line customer service is important all year round. But, it can be argued that there’s no more important time of year than now to turn up your customer service levels. Undoubtedly, your call volume has increased over the past few weeks. With holiday shoppers all over North America looking for the perfect gifts for their loved ones, your business is being called upon at a higher rate than normal for help. Keep in mind…

Getting Set To Celebrate Our 10th Anniversary!

On January 4th, 2019, MeloTel will turn 10 years old! The notion of starting a business that would transition business owners from using their age-old traditional landline phones to a new and innovative VoIP-based system may have seemed like a crazy one a little over a decade ago. But to MeloTel Founder and CEO, John Meloche, it was a bright idea worth investing in. At a certain point in our history – which wasn’t all…

3 Ways To Get Your Company Website Holiday Season Ready

With Christmas just a little over a month away and the holiday shopping season now in full swing, there is no better time to update your company website than right now. Let it never be lost on you that, in today’s world, the vast majority of consumers go online to browse products and compare prices before they visit brick and mortar store locations. And some don’t visit any physical store locations at all! Online shopping…

Preparing Our Team And Our Clients For A Wonderful Holiday Season

On behalf of the entire MeloTel team, we’d like to take this opportunity to offer all of our friends, family members, colleagues and clients a very joyous holiday season! You may be thinking that it’s a bit early to start offering holiday well wishes, but that’s not the way we see it. If you know anything about the MeloTel team, you know that we love the holidays. And we always enjoy celebrating them together. This…

How To Make Customers Switch From Your Competitors To Your Company

At Melotel, we have many clients who have made switches from well-known, larger corporations to our smaller, customer-first organization. One of the top reasons for that is we put our customers first. Our customer-centric approach to doing business includes getting to know each of our clients personally so that we become aware of their unique needs. It also includes various steps than enable us to provide business owners with reasons to switch from other telecom…

An Important Message From MeloTel To All Business Owners

For approximately the last eight months or so, a large number of Bell customers have participated in what can only be called a mass exodus from the large-scale telecom provider. It has come to our attention that many people have experienced challenges with Bell’s version of the Single Number Reach service, not the least of which is Bell’s halting of the services that their customers have depended on for many years. Quite obviously, this has…