3 Ways To Step Your Customer Service Game For The Holidays

With the holiday season now here, it’s important to take your customer service to the next level. That certainly isn’t to say that you should be slacking at any other point of the year. Providing unbeatable customer service is a year-round must! However, it goes without saying that putting people in a festive mood is the definitely an important aspect of providing customer service at this point in the year. Arguably, this goes double for…

Why Is It Important To Post Blogs During The Holiday Shopping Season?

As we informed our blog readers this past Tuesday, the MeloTel office will be closed from December 21st to the 27th. Naturally, this allows our team to enjoy the holidays with their families and friends. During those dates, it’s unlikely that we’ll be posting any blogs – but you never know! The way we see it, it’s pretty important to keep our website updated with new content on a regular basis. And while we may…

It’s Time To Deck The Halls…Of Your Website!

In case we haven’t made it obvious in years past, the MeloTel team is pretty fond of the holiday season. And, arguably, no one gets more into the holiday spirit than our company’s Founder and CEO, John Meloche. All you need to do is have a listen to his two volumes of Uncle John’s Holiday Hits for proof. During the holiday seasons of 2012 and 2013, John released full-length albums comprised of holiday favourites sung…

Gearing Up To Serve You Throughout The Holidays

Both MeloTel clients and readers of the MeloTel Blog alike (which include many of the same people, we’re happy to say!) know how important it is for us to provide top-of-the-line customer service. In many of our blog posts, we champion the act of being accessible and ensuring that customer needs are met expeditiously. We make it a point to put our customers first, giving MeloTel the reputation of a “people’s company”. During the holidays,…

How MeloTel Helps To Make Lives Easier

At MeloTel, we pride ourselves on providing unbeatable customer service – the type that simply can’t be compared to any other company in our industry. We’re confident we’ve secured our spot as customer service leaders in the telecom world because of our ability to have genuinely warm and friendly interactions with each and every one of our clients. You see, it pays to be a “smaller” company. Those big name corporations simply have too many…

Twitter Expands Character Limit To 280!

Twitter needs no introduction. The wildly popular social media platform has been around since 2006 and its popularity hasn’t slowed down. In fact, it’s only getting more popular thanks to its regular use by top celebrities and politicians. Since its inception, the public messaging service has allowed users to compose their thoughts using only 140 characters. In many cases, this was limiting, however, many found ways around it. As of yesterday, Twitter users need to…

The Importance Of Providing Customers With Choice

It should be a secret to no one that we live in an era when people have many choices. Take watching television shows, for example. In the not-so-distant past, we all had to wait for our favourite programs to be broadcast at specific dates and times. And while many TV shows still come on at specified times each week, people don’t necessarily have to be relegated to that one option of catching the broadcasts. Today,…

4 Ways To Grow The Strength Of Your Call Centre Team

Call centre managers are well aware of the fact that they have a lot of responsibilities. Many are required to manage upwards of 20-30 people – that’s no small feat. Especially because phone agents have pretty demanding jobs, call centre managers need to find ways to lift the spirits of their team members. After all, being on the phone all day can wear on your emotional well-being. The bottom line is that the best call…

How Important Is It To Return Calls Promptly?

In today’s world, consumers want things done immediately. At the very least, they expect things to be done quickly. And who can blame them? We live in a world where access to information is at our fingertips. We can call, email, text or even download an app that helps us communicate with businesses in ways that were never heard of just a short time ago. This is why being hard to find is completely unacceptable….

Why It’s Totally Worth It To Post Regular Blogs

At MeloTel, we’ve been blogging for quite a long time. We tend to keep the blog section of our website updated on a very regular basis in order to ensure that our site always contains fresh content. Having fresh content is certainly one way to encourage readers to keep coming back. It also helps for our site to get picked up in search engines whenever people type in keywords that are related to our business…