5 Phone Etiquette Tips That Will Improve Your Customer Service

At MeloTel, we’re immensely proud of the fact that our cloud-hosted Commercial Phone Services have helped many a North American business owner to better run his/her business. With calling capabilities that no landline could ever provide, our VoIP-based phone services allow for much greater abilities to communicate. This has driven...

Continue reading

4 More Tips For Giving Constructive Feedback To Your Call Centre Reps

In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips. Here are four more: 1. Make time for one-on-one feedback sessions. Some call centre managers like to provide feedback at their phone agents’ workstations. But...

Continue reading