How To Bolster Your Customer Service For The Holiday Rush

Welcome to the first of November! In the business world, today is unofficially regarded as the first day of the holiday shopping season. With Halloween now behind us, businesses all over North America are exchanging their orange and black decorations for those of the red and green variety. They are also preparing for the significant increase in both foot traffic and call volume that comes with every holiday season. To prepare for the holiday rush,…

Treating You To The Best Telecom Services In The Business

With Halloween coming tomorrow, it brings to mind that, for business owners, the act of “treating” is one that should be practiced all year round. Treating your customers like the special people they are is integral to the success of your brand. Without a strong customer service regimen, your company is not likely to enjoy much success. Remember that, thanks to social media, word gets around quicker than it ever has in the past. If…

How To Overcome Objections During Phone Sales

As a provider of cloud-hosted Commercial Phone Services, the MeloTel team often heralds the work done by phone agents all over North America. Firstly, we know they often get a bad rap. It’s not uncommon to come across someone who hates hearing from telemarketers during dinner time. We know, however, that people who work on the phones have important jobs. Many companies rely on phone sales to get their products in the hands of customers….

3 More Ways To Treat (Not Trick) Your Customers

With Halloween on the way, it brings to mind the fact that offering treats is something that business owners need to do year round. Of course, those treats don’t need to be of the sweet and sugary variety. We’re talking about how companies treat their customers. In our last blog, we offered up three ways to treat (not trick) your customers. Here are three more: 1. Give personal attention to each of your clients. At…

3 Important Ways To Treat (Not Trick) Your Customers

We are officially two weeks away from Halloween! The annual celebration of costumes, candy and creepy crawlies will soon be upon us and the MeloTel team can’t wait! We’re suckers (see what we did there?) for Halloween and look forward to all of the upcoming festivities that will culminate with a night of trick or treating. But when it comes to your business, it’s always important to treat – not trick – your customers. Here…

Bettering The Phone Agent Experience In Your Call Centre

Call centres all over North America employ some of the hardest workers in the continent. As we’ve pointed out in many past blogs, call centre phone agents have incredibly hard jobs. Many are required to make north of a hundred calls per day! That’s a lot of different phone calls with a lot of different personalities. On many of their calls, they will be embroiled in difficult conversations that require the overcoming of numerous objections….

How To Engage Your Audience Through Social Media

As you have likely already discovered, the MeloTel team recently launched its latest Facebook-run contest. The brand new “Best Clean Joke Contest” is calling upon any and everyone in Canada to give us a call at 1-888-206-3515 and leave their funniest clean joke as a voicemail. Our new contest is our fourth in a string of fun and engaging initiatives that have helped to significantly boost MeloTel’s brand recognition. For the record, all that is…

New Polycom Phones Are On The Way!

At MeloTel, we take the act of making improvements pretty seriously. We’re constantly coming up with ways to better serve our customers with rapidly improving telecom services. After all, the world of technology sees upgrades and advances on a regular basis. We consider it our duty to always be on top of the latest trends to ensure that MeloTel’s clients always receive top-of-the-line service and technology. It has long been part of our mandate to…

How To Properly Block Spam – Delete Or Unsubscribe?

We’ve all been victims of it. Who hasn’t opened their email to find numerous unsolicited emails from companies they’ve never heard of before? Spam – it’s annoying, to say the least. Most of us simply click the delete button on each and every one of these unwanted emails, thinking it’s the best solution for getting on with our days. After a while, all the time it takes to delete spam emails adds up. There has…

How To Make Your Call Centre A Better Place To Work

A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits made by the company he/she represents. However, as all good call centre managers know, running a successful business has nearly nothing to do with getting phone agents to push sales on their customers. It has everything to do with developing and growing relationships. Strong relationships between managers and their phone agents are what help to…