What Blog Style Best Suits Your Company Website?

At MeloTel, we pride ourselves on writing some of the internet’s most fascinating blogs. We’re not just talking about the ones that appear on the MeloTel website. We’re referring to the fact that our talented Bloggers & Creative Writers For Hire have dozens of clients across the continent who count on them to compose intriguing and informative blogs on a weekly and sometimes, daily basis. That means that our team of bloggers has to be…

4 Simple Steps To Growing Customer Relationships Over The Phone

The beauty of speaking to someone face-to-face is that it allows you to communicate without even using words. A smile, a thumbs up, a high-five – these are non-verbal forms of communication that say a lot about your personality and the relationship you’re developing with the other party or parties. When you’re speaking on the phone, however, you don’t have the luxury of facial expressions or body language to do any of the talking for…

3 Ways You Know It’s Time To Make The Switch To VoIP

In our last blog, we clearly pointed out how much saving customers money is a big part of the MeloTel way of doing things. We’ve found that our VoIP-based Commercial Phone Services (which includes our FREE Polycom Phone Program) is a great money-saver for business owners who require the work of numerous phone agents. Then again, no matter how many employees are using the phones in your office, a cloud-hosted system has tons of benefits….

The Importance Of Improving Your Employee Relationships

You’ve probably come across a blog or two that has encouraged you to be more open with your customers. In today’s business world, customers place a lot of weight on the types of interactions they have with the people who represent the businesses they support. In other words, customer relationships are very important. It’s not all about the products and services you offer. People can likely get them elsewhere. Customers choose you because of how…

4 Problems You Encounter By Having A Stale Website

It’s a rarity to walk into a store one month and then walk into that same store the following month and see the exact same layout. Most often, store managers ensure that their product displays and signage are regularly changed so that visitors are provided with new visual stimuli. When customers are greeted with the exact same appearance time in and time out, they get the feeling that nothing new is happening with the business….

Should You Go With .Com Or .Ca For Your Domain Name?

For many North American businesspeople, the answer to the question posed by today’s blog title is an easy one. If you operate a Canadian business, you should choose a .ca for your website’s domain name. If you operate an American business, then a .com is the obvious choice. However, at MeloTel, we don’t believe the choices to be all that obvious. As most people know, a .ca website indicates a Canadian company. But what if…

How To Make Your Blogs Visually Stimulating

Having fresh website content is a key component to small business success in today’s world. Many of our blogs have highlighted this fact. However, it’s important to note that you can’t just post any old article. Having intriguing, engaging and useful content is what helps your website to be considered a valuable online destination for all things related to your business. Obviously, your blog must read well. But it’s important that it’s fun to look…

4 Reasons Why Employees Want You To Give Them Feedback

Some employers are afraid to “rock the boat”. They figure that leaving their employees alone to do their jobs is the best way to foster a productive and stress-free working environment. Interestingly, the opposite is true. The most talented workers enjoy positive interactions with their managers and bosses. They like knowing that their work is valued and appreciate being given direction. Of course, as a business owner and/or call centre manager, it’s of vital importance…

4 Benefits Of Working On The Go

Not every business requires workers to be sitting in an office space. And, not every business owner finds it necessary to work in any one setting. In today’s world, it’s not at all uncommon for entrepreneurs and their employees to work from remote locations. Whether they prefer their home offices or the various locations where they may meet up with other business professionals for meetings, today’s business owner is often on the go! There are…

Why Leaving Voicemails Is “The Next Best Thing”

Let’s just put it plainly. For optimum customer service, there must be a real-time person to person interaction. Okay, maybe that wasn’t so plain. People like live voices. There’s that’s better. When customers call your company, they expect to speak to actual humans. That way, they can ask questions and have them answered immediately. However, getting a live person on the line is usually only an option during business hours. The next best thing, of…