4 Easy Ways To Go Above And Beyond For Your Customers

Last week, we blogged about a fantastic experience the MeloTel team had with Red Bull Canada Ltd. We highly suggest you check out the blog if you haven’t already. In it, we describe one company’s way of going above and beyond for its customers. If we weren’t fans of Red Bull already, our recent customer experience has guaranteed that we will be loyal supporters for a very long time! At MeloTel, we strive to provide…

4 Ways To Develop A Sense Of Trust Over The Phone

The beginning of any new relationship is usually an exciting time. It can also be a bit nerve-racking. That’s because you have a lot of work to do in order to truly get to know the other person. Relationship building takes time and, therefore, a lot of patience. But, imagine you had to do all of this getting-to-know-someone stuff over the phone. It’s a lot harder! As we’ve pointed out in many blogs of past,…

Eliminating The “Out Of Office” Excuse

There once was a time when business owners who had to leave their offices were unable to be reached by phone. They’d simply let their answering machines do the talking for them whenever someone would call their offices. Explanations of their absences and promises to return calls would generally be the gist of the information left in their voicemail greetings. And customers would leave messages in hopes to hear back. Today, things are much different….

Is Your Company Website Bringing In Enough Business?

Your company website is intended to intrigue online visitors to become customers. But how often are your visitors contacting you directly? Do you find that you’re getting more website traffic than you are callers? Perhaps, your site isn’t generating enough traffic to begin with. The problem, you may be surprised to find out, may be in the way your website copy is written. When it comes to SEO, website content counts for quite a lot….

Keep In Touch: Three Simple Words That Mean So Much

“Keep in touch”. Three simple words. And yet they carry so much importance. However, it seems that many people just throw those three simple words out when parting with acquaintances because it seems like the appropriate thing to do. As a business owner, however, you don’t have such a luxury. To you, keeping in touch is a must. Being in regular contact with your customers, after all, is a key to business success. Statistics have…

The Importance Of Feedback Going Both Ways

When you assume an authoritative role at your business, it means that you have a lot of responsibilities. For business owners, managers and supervisors, the employees at your company operate “on your watch”, meaning that you have to account for their performances, whether they’re good or bad. This is why feedback that goes both ways is so important. Naturally, it’s important for you to communicate to your team members about the various things they need…

How To Avoid Giving The “Same Old, Same Old” Impression

When have you ever heard the term “same old, same old” being used in a positive way? The phrase is generally uttered to describe the mundane. So when it comes to your business, “same old, same old” is one of the last things you want people to say when describing it. It’s a must that you’re always working to generate good impressions of your business. And, in 2017, that starts with your company website! As…

4 Important-To-Remember Phone Etiquette Tips

Many of us take the act of speaking on the phone for granted. That is to say that we tend to think that it’s such a common thing to do that we assume we’re experts at it. When you’re conducting business over the phone, however, it’s extremely important to remember that it’s not like any old conversation. Not only do you have to exchange “What’s up?” for “Good afternoon, how can I help you?” when…

Should You Go With A Short Or Long Domain Name For Your Website?

When selecting a domain name for your business, it appears sensible to take the short and sweet approach. And in many cases, this is true. Our own website, for example, is simply our business name. Coming up with MeloTel.com didn’t take us very long, for obvious reasons. However, not every business has a name as short as ours. If every business owner took the same approach that we did, there would be some incredibly long…

The Importance Of Hiring A Professional Blogger

Bloggers are experts in the art of communicating. The messages they send through their blogs are meant to draw attention to the company websites where the blogs are posted. That’s stating the obvious, right? However, it’s important to note that not all blogs are created equally. The most compelling of blogs are written in inviting and engaging voices. Have you picked out the “engaging” sentences in this very paragraph? No less than two questions were…