The Importance Of Making Your Phone Agents Smile

Smiling. It’s a pretty simply concept. We’re all used to it. It’s nothing special, right? Well, just ask any photographer and he/she will tell you that it’s integral to a good day’s work. Getting subjects to showcase their pearly whites in front of a camera is a huge part of any photographer’s job. Smiling also happens to be an integral part of a phone agent’s job. While no cameras may be on someone in this…

4 Reminders Of VoIP’s Immediately Apparent Advantages

Just like any other brand new technology, when VoIP (Voice over Internet Protocol) was first introduced to the world, it was met with many raised eyebrows. “What do you mean I don’t need a landline for my office telephone?” was a question asked by many a business owner throughout the world, we’re sure. But, today, VoIP telephony is not only a lot more commonplace, but a lot more understood. However, there are those business owners…

Eliminating Technical Jargon From The Lives Of Your Customers

As an industry professional, there is likely a multitude of terms that you consider to be part of your every day vocabulary. But, depending on your industry, many of those terms may be unknown to the general public. This isn’t to say that, in your dealings with the general public, you can never use those terms. However, it’s important to always communicate your points effectively. And often, that will entail eliminating technical jargon. This is…

Why Is It So Important To Keep Your Website Content Fresh?

It’s no longer acceptable to simply have a business website. Some may say that your site is your online business card. But that’s only partially true. While your website should certainly contain contact information, its purpose is so much greater than your business card. It should include product information, photos and a blog for starters. But no matter what type of content your website includes, it’s imperative that it is regularly updated. Why is it…

What Are The Benefits Of Social Media Engagement?

Within the past decade, social media have taken over as the primary methods by which people communicate. At least, it certainly seems that way. The advent of such platforms as Facebook and Twitter allow people to quickly and easily interact with others who are clear across the globe. Social media have certainly found unique ways to connect people together. And they’ve definitely helped businesses to grow their customer bases in ways that were never before…

The Importance Of Getting A Website For Your Small Business

Some small business owners – we’re not naming any names – are quite content with doing business the old-fashioned way. They figure that as long as they’re providing unique services or offering interesting products, they can succeed by passing out business cards and asking their friends for referrals. Now, certainly this approach may help one to grow his/her small business. But, it will do so slowly – very, very slowly. In today’s online-obsessed world, the…

How Important Is It To Quickly Call Your Customers Back?

Let’s be honest – no one likes to feel like they’re being ignored. So, it’s incredibly important to remember that your customers should never feel like they’re being ignored. There are various ways to accomplish this. Sending out weekly newsletters is one way to keep in regular touch with your customers. It shows that you don’t take their business for granted and are willing to keep them in the loop with all that is going…

The Significance Of Executing Customer-Pleasing Hold Times

No one likes being placed on hold. You can practically hear a person’s eyes rolling when he/she is asked to hold the line. And that’s because, generally speaking, waiting is fun for no one. However, when you run a company that conducts a great deal of its business over the phone, a lot of hold time is inevitable. For the most part, customers completely understand that they’ll need to be placed on hold from time…

Why Is Blogging So Important To The Modern Day Business?

It can be hard to remember that the word “blog” was originally derived from the combination of two words: “web log”. To put it plainly, a blog is the logging of one’s thoughts on the internet. It’s an article that’s available for viewing specifically online. But, in today’s world, blogs are so much more than that. They’ve become integral parts of the marketing strategies of companies of all sizes worldwide. How does a blog help…

How Does Providing Feedback Improve Your Call Centre?

As any call centre manager knows, phone work is hard work. Many telemarketers have the tough tasks of cold calling business owners they have never spoken to before in efforts to begin and develop relationships. Naturally, trust must be a major part of these relationships if any business transactions are to take place between the telemarketers and the business owners they have called. How can telemarketers gain the trust of their leads? There are many…