Highlighting The Importance Of Effectively Communicating With Customers

Communication is the key. Perhaps, it’s a cliché. Maybe it’s an overused phrase. But to state that it is untrue would be…well, untrue. No matter what type of relationship you’re in, it’s incredibly important to have good communication. The number of relationships that have either ended or been altered indefinitely due to miscommunication is incalculable. With that said, it’s hugely important for your company to be able to communicate effectively with its customers. How can…

MeloTel Invites You To Visit Us At The Better Business Expo!

The team, here at MeloTel, has always thoroughly enjoyed interacting with its customers. With a strong belief that communication is the key to all successful relationships, we champion the use of our VoIP-based Commercial Phone Services in an effort to improve the ways in which North American business owners interact with each other and their customers. But, we must admit. If you ever have the opportunity to interact with customers, as well as other industry…

Making The Lives Of Your Call Centre Employees Easier

Now, we’re not saying that all other jobs are easy. But the job of a call centre employee is certainly a gruelling one. Just ask anyone who has ever worked on the phones. Not only are these amazing individuals required to talk to hundreds of people every day, but they often have to overcome agitated responses from leads who feel like they are being disturbed. We’ve all probably been short with a telemarketer a time…

The Importance Of Keeping Your Website In Tip Top Shape

What exactly does it mean to keep your website in tip top shape? At MeloTel, the way we see it is that particular attention needs to be paid to two important facets of your website: its content and its design. Neglecting to update either of these two facets on a regular basis will have its visitors thinking that your company is slacking. In other words, they won’t be quick to return, leaving your business with…

How Important Are Taglines And Slogans For Branding?

“Just Do It”. “I’m Lovin’ It”. “Taste The Feeling”. What do these phrases mean to you? For most people, immediate images of Nike, McDonald’s and Coca-Cola come to mind. Now, we’re not exactly endorsing any of these brands. But we are saying that these slogans have helped these super successful corporations stick in the minds of consumers worldwide. These simple three-word sentences have had huge impacts on the buying public – proving how important it…

5 Facts About MeloTel’s Phone Services That Make Them Superior

What makes something superior? Well, quite obviously, by definition, it would be an outstanding quality that isn’t possessed by any other person or thing. So, can MeloTel truly call its VoIP-based Commercial Phone Services superior? Well, let’s see. Firstly, we know that it provides an unparalleled number of calling features. Secondly, we know that it is a lot more cost-effective than the average phone plan. And we also know that our customer service is second-to-none!…

4 Ways To Ensure Your Phone Agents Are Performing At Their Best

Your call centre employees have hard jobs. Each day, they’re required to get on the phones and make cold calls – or accept incoming calls – and speak to people they’ve never met before. However, their jobs entail that they speak to their leads and customers almost as if they were best friends. Tone, inflection and wording are all huge. Putting forth an equal combination of friendliness and professionalism is of major importance to any…

The Importance Of Making Your Phone Agents Smile

Smiling. It’s a pretty simply concept. We’re all used to it. It’s nothing special, right? Well, just ask any photographer and he/she will tell you that it’s integral to a good day’s work. Getting subjects to showcase their pearly whites in front of a camera is a huge part of any photographer’s job. Smiling also happens to be an integral part of a phone agent’s job. While no cameras may be on someone in this…

4 Reminders Of VoIP’s Immediately Apparent Advantages

Just like any other brand new technology, when VoIP (Voice over Internet Protocol) was first introduced to the world, it was met with many raised eyebrows. “What do you mean I don’t need a landline for my office telephone?” was a question asked by many a business owner throughout the world, we’re sure. But, today, VoIP telephony is not only a lot more commonplace, but a lot more understood. However, there are those business owners…

Eliminating Technical Jargon From The Lives Of Your Customers

As an industry professional, there is likely a multitude of terms that you consider to be part of your every day vocabulary. But, depending on your industry, many of those terms may be unknown to the general public. This isn’t to say that, in your dealings with the general public, you can never use those terms. However, it’s important to always communicate your points effectively. And often, that will entail eliminating technical jargon. This is…