3 More Ways To Treat (Not Trick) Your Customers

With Halloween on the way, it brings to mind the fact that offering treats is something that business owners need to do year round. Of course, those treats don’t need to be of the sweet and sugary variety. We’re talking about how companies treat their customers. In our last blog, we offered up three ways to treat (not trick) your customers. Here are three more: 1. Give personal attention to each of your clients. At…

3 Important Ways To Treat (Not Trick) Your Customers

We are officially two weeks away from Halloween! The annual celebration of costumes, candy and creepy crawlies will soon be upon us and the MeloTel team can’t wait! We’re suckers (see what we did there?) for Halloween and look forward to all of the upcoming festivities that will culminate with a night of trick or treating. But when it comes to your business, it’s always important to treat – not trick – your customers. Here…

Bettering The Phone Agent Experience In Your Call Centre

Call centres all over North America employ some of the hardest workers in the continent. As we’ve pointed out in many past blogs, call centre phone agents have incredibly hard jobs. Many are required to make north of a hundred calls per day! That’s a lot of different phone calls with a lot of different personalities. On many of their calls, they will be embroiled in difficult conversations that require the overcoming of numerous objections….

How To Engage Your Audience Through Social Media

As you have likely already discovered, the MeloTel team recently launched its latest Facebook-run contest. The brand new “Best Clean Joke Contest” is calling upon any and everyone in Canada to give us a call at 1-888-206-3515 and leave their funniest clean joke as a voicemail. Our new contest is our fourth in a string of fun and engaging initiatives that have helped to significantly boost MeloTel’s brand recognition. For the record, all that is…

New Polycom Phones Are On The Way!

At MeloTel, we take the act of making improvements pretty seriously. We’re constantly coming up with ways to better serve our customers with rapidly improving telecom services. After all, the world of technology sees upgrades and advances on a regular basis. We consider it our duty to always be on top of the latest trends to ensure that MeloTel’s clients always receive top-of-the-line service and technology. It has long been part of our mandate to…

How To Properly Block Spam – Delete Or Unsubscribe?

We’ve all been victims of it. Who hasn’t opened their email to find numerous unsolicited emails from companies they’ve never heard of before? Spam – it’s annoying, to say the least. Most of us simply click the delete button on each and every one of these unwanted emails, thinking it’s the best solution for getting on with our days. After a while, all the time it takes to delete spam emails adds up. There has…

How To Make Your Call Centre A Better Place To Work

A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits made by the company he/she represents. However, as all good call centre managers know, running a successful business has nearly nothing to do with getting phone agents to push sales on their customers. It has everything to do with developing and growing relationships. Strong relationships between managers and their phone agents are what help to…

3 Ways To Improve The Performances Of Your Phone Agents

In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong relationships with their reps. That means keeping the lines of communication open, showing gratitude, recognizing jobs well done and boosting employee morale through everyday good-natured interactions. Of course, there are a few other techniques that can help along the way. Here are three ways to improve the performances of your phone agents: 1. Share your…

How To Protect Your Company Website From Hackers

We live in a very tech-obsessed world. Needless to say, the internet provides us with numerous channels for us to communicate with people all over the world on a daily basis. And we’ve definitely come a long way from the not-so-long-ago days of dial-up internet services. Today, people widely use mobile devices such as smartphones, tablets and laptops to surf the worldwide web with ease. It’s important to safeguard your online properties. It should probably…

Why Accepting Feedback Is Good For Your Business

In today’s business world, a company’s reputation counts for a lot. Perhaps it always has. But, these days, consumers have the ability to share their thoughts and views about the companies they do business with very easily. The internet is quite powerful. There are countless different platforms that allow people to write up customer reviews. If your company has received a negative review online, it can do quite a lot to damage its reputation. That…