Why It’s Important To Update Your Website In Time For The Holidays

This is a very important time of year for business owners all across North America. Midway through October, most retailers begin the process of launching their holiday-themed advertising campaigns. Naturally, this is the month when black and orange decor generally beautifies places of business in anticipation of Halloween. But soon after, the black and orange gets exchanged for red and green. What are your plans to promote your business for the holidays? Naturally, it’ll take…

Is Putting People On Hold Really All That Big A Deal?

Companies do it every day. No matter what business you call, you’re bound to be put on hold at some point, right? Yes, hold time is pretty much inevitable. However, there is a way to go about it that can truly make or break the customer relationship. Remember that, these days, consumers greatly cherish their experiences with the companies they do business with. What is the experience like when working with your company? Do you…

The Art Of Turning Irate Callers Into Fans Of Your Brand

Anyone who has ever worked on the phone knows the importance of providing excellent customer service. However, it can be pretty difficult to offer pleasantries to someone who is verbally abusive. All phone agents have experienced irate callers at some point. The most talented of phone agents, however, know exactly how to turn these irate callers into fans of their brands. Take a moment. A knee-jerk reaction will not help you in moments when you’re…

Facebook System Issue Shows That It Can Happen To The Best Of Us!

At MeloTel, we understand the reservations that many business owners have about working with a so-called “smaller business”. Sure, we don’t claim to be one of those big brand-name corporations that invest tons of cash into illustrious marketing campaigns. We are proudly a smaller company that places a greater emphasis on building customer relationships and meeting the unique needs of each of our clients. That said, we know that the “small” stigma creates concern for…

5 Phone Etiquette Rules All Business Professionals Should Practice

No matter the industry you’re in, it is likely that a good portion of your business is conducted over the phone. For many business types, a team of employees is necessary to work the phones in order to achieve high sales numbers and high rates of customer satisfaction. To maximize your chances of being recognized as a top provider of excellent customer service, there are some particular phone etiquette rules that you should practice. Here…

Join MeloTel At The Better Business Expo In North York!

The MeloTel team is thrilled to announce that it will be an exhibitor at the upcoming Better Business Expo in North York! On Thursday, September 28th, MeloTel will be setting up shop at a booth inside Montecassino, which is located at 3710 Chesswood Drive. Our third Better Business Expo, this event is one the MeloTel team is excitedly looking forward to. If you’re a business owner, entrepreneur or executive, you’ll definitely want to take advantage…

Revisiting The Importance Of Blogging Early Every Month

With today being the first of September, we’re reminded of a little concept called “blog archiving”. It’s basically the practice of categorizing your blogs in the right sidebar of your website’s blog page in order to allow your site’s visitors to easily access blogs from the past. Why does the first of the month remind us of blog archives? Many bloggers choose to archive their posts by date. Generally the month and year are used…

3 Telltale Signs Your Company Website Needs To Be Updated

Arguably, your company website is the most important way for your business to attract new customers. In today’s internet-obsessed world, you’d be hard pressed to find a shopper who doesn’t research various products, services and brands online before making any buying decisions. Your website, therefore, should be kept up to date – refreshed with new content on a regular basis. There are some telltale signs that your website needs to be updated. Here are three:…

Why It’s Important To Have Your Callers Hear Hold Music

Legend has it that hold music was invented as a result of a happy accident. A factory worker’s business – so goes the story – had a faulty wire in the building’s electrical system that patched through a local radio station’s signal through his phone line. Inevitably, having people listen to music while waiting on the line for a person to pick up became a great idea! When you put your customers on hold, what…

Why It’s Important To Showcase Your Blog Archive

On the MeloTel Blog page, you’ll notice that a number of our recent blogs (ten, to be exact) are listed in reverse chronological order starting with the most recent blog. As you scroll down all of the posts, you’ll eventually get to the bottom of the page that enables you to click an arrow that takes you even further back in our blog history. Naturally, it makes sense to allow our website’s visitors to read…