How Your Company Website Can Give Your Brand A Personality

It’s not enough to simply have a company website. You can’t just register a domain name and consider your business one that has a viable internet presence. It’s mandatory that you keep your company website regularly updated so that visitors will be encouraged to keep coming back. This is where blogging comes in. A regularly updated blog helps for Google searches to result in your company website being found amongst the highest ranking sites in…

4 More Tips For Giving Constructive Feedback To Your Call Centre Reps

In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips. Here are four more: 1. Make time for one-on-one feedback sessions. Some call centre managers like to provide feedback at their phone agents’ workstations. But this doesn’t exactly allow for a lot of privacy. It can prevent employees from opening up and having dialogues that can further…

3 Effective Ways To Provide Feedback To Your Phone Agents

As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well. It’s one thing to tell your staff members what their job descriptions are. It’s another thing to guide them along the way to help them perform at their best. At the end of the day, your ability to provide helpful feedback will determine your success as a call…

Examining The Power Of The Words “Thank You”

Thank you – two little words that most of us probably utter several times a day. They may not seem like such a big deal. We tend to thank people for the smallest things. Holding a door open or passing a napkin, for example. Of course, it’s never a bad idea to thank someone for a kind gesture. However, in the world of customer service, speaking those two little words can mean the difference between…

The Importance Of Keeping Your Website In Tip-Top Shape

In today’s world, it appears practically impossible to live without the internet. We’ve become a society that goes online for everything. We order food, watch movies, listen to music and research a wide variety of information all on the worldwide web. So, it pretty much goes without saying that, as a business owner, it’s mandatory you develop a strong online presence. Consumers from all walks of life tend to hop online to research products and…

The Importance Of Online Reviews For Your Company

The entire MeloTel team is incredibly grateful for the 5-star rating our company has via Google. With 20 Google reviews to date, there is evidence that the insistence our team places on providing excellent customer service is paying off. Let it be known that the online review plays a huge role in the impressions made by businesses in today’s business world. The majority of consumers place a lot of faith in online reviews, so needless…

Getting Over The Anxiety Of Giving Feedback

Some of us are too nice for our own good. Have you ever felt like you’ve been taken advantage of because of your penchant for being kind? Don’t allow for your kindness to be mistaken for a weakness. This is advice that we can all take, but it’s especially important for business owners and managers. Specifically, when it comes to giving your employees feedback, it’s important to get over your anxiety about giving it. Believe…

LastPass Celebrates Its 10th Birthday!

A couple of months ago, we dedicated one of blog posts to LastPass and explained just how much easier it had made the lives of everyone on the MeloTel team. We imagine that, just like us, you must have numerous online accounts that you require passwords for. And we can also imagine that, just like we used to do, you use the same password for the majority of those accounts. You’re not likely to be…

3 More Tips For How To Bolster Production In Your Call Centre

In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers to help them improve performances at their places of business. In today’s blog, we’ll pick up where we left off with three more excellent tips for how to bolster production in your call centre. 1. Find ways to constantly boost employee morale. Never assume that your phone agents don’t need motivation on a regular basis….

3 Ways To Ensure You Run A Top-Performing Call Centre

Call centre work isn’t easy. This has been a theme of many a MeloTel blog because we know just how much effort and dedication must go into the job of a call centre phone agent. As you may have guessed, we have a lot of experience working with call centre businesses, providing them with a variety of cloud-hosted services including our Commercial Phone Services, DaFeeder Preview Dialer and Monitor/Whisper Control Panel. However, there are steps…