Customer Service Archives - Page 3 of 39 - Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada

22 Sep

Customer Service, Industry News, MeloTel Features

How Utilizing Hold Music Swings Success The Way Of Your Company

September 22, 2023
By user

Dead silence during a telephone call is a bad look. Simply put, it often gives callers the impressions that their calls have been disconnected. Your business phone line should never give off such an impression. You shouldn't just avoid dead silence. You should take opportunities to impress and even entertain...

12 Sep

Customer Service, MeloTel News

Do You Possess The Essential Traits Of A Top-Notch B2B Sales Representative?

September 12, 2023
By user

Not every customer is a consumer alone. Of course, many customers are business owners too. Enter the world of business-to-business sales. This is where business is conducted between companies, rather than between a company and an individual consumer. Also known as B2B for short, there is a big difference between...

22 Aug

Customer Service, MeloTel Features

Unlocking Small Business Success Through Customer Connections

August 22, 2023
By user

Communication is the beating heart of any successful small business. Without effective communication with your customer base, your business risks fading into the background noise. Remember that the modern consumer wants more than just high-quality products and services. People enjoy developing relationships with the businesses they support. That way, they...

15 Aug

Customer Service, MeloTel Features

Call Recordings Can Be A Call Centre’s Saving Grace

August 15, 2023
By user

Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....

09 Aug

Customer Service, MeloTel Features

Using Stellar Phone Conversations To Set Your Business Apart

August 9, 2023
By user

The world has become a place where using our thumbs is the go-to method of communicating messages to others. Unquestionably, the advent of text messaging and social media is fantastic. We’re able to reach out and contact people with greater ease than ever before. With all that being said, it’s...

03 Aug

Customer Service, MeloTel Features, MeloTel News

Why Real People And Genuine Care Make All The Difference In Business

August 3, 2023
By user

At MELO Technology, we’re not just tech experts. As well, we’re not just a team of content creators and graphic artists. We’re real people who genuinely care about our customers. We invite you to experience our exceptional support and personalized interactions every step of the way! Today’s world is dominated by...

31 Jul

Blog, Creative, Customer Service, Industry News, MeloTel News, Start-up, Statement

MELO Technology Empowers Employees with OpenAI GPT, Revolutionizing Customer Experiences

November 30, 2023
By user

MELO Technology, a leading company in the Telecommunications, Digital Marketing, and Drone Photography industry, has made a groundbreaking decision to adopt OpenAI GPT for all employees across its diverse departments. By incorporating this cutting-edge technology, MELO Technology aims to enhance customer experiences and solidify its position as the go-to expert...

25 Jul

Customer Service, MeloTel Features

Small Business-Boosting Techniques That Can Only Be Provided Over The Phone

July 25, 2023
By user

Today, we have a myriad of ways to communicate with each other. Text messages, social media DMs, email and recorded voice notes are just a few of the most popular. Lost in much of the modern-day hype over such technology is the fact that there is nothing quite like the...

29 Jun

Customer Service, MeloTel Features, MeloTel News

Becoming A Master Of Excellent Customer Service Over The Phone

June 29, 2023
By user

Did you know that a smile can be heard? If you’re smiling while on the phone, it can help your tone of voice to be a lot more pleasant. This is just one of the tiny tricks that help phone agents provide excellent customer service. Remember that the telephone remains...

23 May

Customer Service, MeloTel Features

Phone Phenomena: Mastering The Art Of Customer Service Over The Phone

May 23, 2023
By user

When it comes to customer service, phone interactions play crucial roles in building strong relationships and leaving lasting impressions. Phone agents are the voice of your company. They represent your brand and provide assistance to customers exclusively over the phone. To help your phone agents excel in their roles, it’s...

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Mobile Softphone

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