Accessibility Is The Key To Strengthening Customer Relationships

Customers place a lot of value on the relationships they have with the companies they do business with. It may not always seem like it. After all, it’s not like people just sit there and think about all of their favourite companies on a regular basis. But, certainly there are particular companies that come to mind when people are in need of particular items and/or services. What most inspires a person to select one company…

MeloTel Would Love Your Review On Google!

We can’t think of a better way to promote a business than to have customers do it. That’s right. Nothing beats a customer review or testimonial. It’s the very definition of getting news “straight from the horse’s mouth”. Any business owner will tell you that word-of-mouth promotion is more effective than any other form of advertising. When a happy customer tells others about his/her positive experiences with a business, it carries a lot of weight….

How Important Is It To Promptly Return Phone Calls?

Some people lose friends over not having their phone calls returned. It’s just one of those things that many believe can’t be regarded as anything else but disrespectful. When a person gives you a phone call and leaves you a message, it’s only right that you return the call as soon as you have the chance. It’s considered common courtesy. It’s something that keeps the lines of communication open and friendships going. Now, let’s take…

The Importance Of Making Your Phone Agents Smile

Smiling. It’s a pretty simply concept. We’re all used to it. It’s nothing special, right? Well, just ask any photographer and he/she will tell you that it’s integral to a good day’s work. Getting subjects to showcase their pearly whites in front of a camera is a huge part of any photographer’s job. Smiling also happens to be an integral part of a phone agent’s job. While no cameras may be on someone in this…

Exploring Why Customer Service Matters Most

You’re unlikely to find a business owner anywhere who doesn’t champion the use of his/her products and services. It only makes sense for a business to highlight its goods, their prices and the benefits of spending money in their direction. However, history has shown that the most successful businesses are the ones that have the most loyal of customer bases. Repeat customers – people who truly trust the brands they support – make all of…

Wishing You A Very Happy New Year!

Welcome to our very last blog of 2016! The entire MeloTel team would like to take this opportunity to wish each and every one of you a sensational 2017. Here’s hoping this coming weekend is a safe and enjoyable one. We look forward to speaking with you in the new year and, even better, working together to make your company an even bigger success than it was in 2016. We’d also like to take this…

Wishing You A Very Merry Christmas!

At MeloTel, we don’t consider ourselves your normal, run-of-the-mill type of business. Perhaps, it’s because we know that the VoIP-based services we offer North American business owners are second to none. Maybe, it’s because we know that our customer service practices are unbeatable. Then again, it’s most likely because we have the greatest customers in the world! And we’d like to take this opportunity to thank you for not being normal, run-of-the-mill clients. MeloTel’s customers…

Making Increased Accessibility Your New Year’s Resolution

At this time of year, the topic of New Year’s Resolutions is often a hot one. People from all walks of life consider the various ways they can improve their lives by making changes once the calendar flips over to a new year. For business owners, this is a common activity. Considering the different methods that can help for one’s business to improve is a huge part of any entrepreneur’s plans for a new year….

Accessibility Is A Key To Customer Satisfaction

We’re not even at the midway point of December just yet. However, the MeloTel team certainly hopes that you’re already enjoying the holiday season. While the holidays haven’t officially started, we do hope that your business is reaping the benefits of the elevated levels of customer spending all across our continent. With that said, we would like to take this opportunity to remind you of MeloTel’s holiday schedule. We’re keeping it pretty simple this year….

4 Ways To Get On Your Customers’ “Naughty” Lists

In our last blog, we listed some simple ways to ensure that your customer service practices over the course of the holiday season are top-notch. That way, you’ll be able to remain on your customer’s “nice” lists. There are, of course, some things you can do to be put on their “naughty” lists – and these things you definitely want to avoid! Here are four ways to get on your customers’ “naughty” lists: 1. Don’t…