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At MeloTel, we consider it a very important part of our jobs to continually provide our clients with news and tips that can help better their businesses. Inspired by our company’s Founder and CEO, John Meloche, our team members have often followed his lead in passing along useful information that can help our clients to take advantage of all that the telecom industry has to offer them. Today’s blog is a perfect example of that….

Introducing Our New Pre-Authorized Debit Agreement!

MeloTel clients are no strangers to new innovations. Our team prides itself on continually improving our customer service practices while also introducing creative new ways to make the lives of our clients easier. Yes, we herald MeloTel as a one-stop shop for all of one’s business needs. But, we also place heavy importance on our customer service standards. At the end of each work day, we ask ourselves one simple question: “What did we do…

Happy Easter From MeloTel!

We’d like to take this opportunity to wish each and every one of you a fantastic Easter long weekend! As much as the MeloTel team loves to serve its clients, it also enjoys elongated breaks from the office to spend time with family and friends. Here’s hoping the following three days provide you with the opportunity to spend that often-much-needed time with your loved ones. We’d also like to take this opportunity to thank all…

3 Steps To Being A Great Call Returner

In our last blog, we revisited the ever-important topic of returning phone calls. Your ability to master the art of returning every phone call can literally make or break the relationships you’ve established with your customers. As we made clear, no one likes being ignored. And when you neglect to return messages that were left for you within 24 hours, your customers will likely feel that you’re ignoring them. How can you ensure that you…

Mastering The Art Of Returning Every Phone Call

Is there anything more annoying than being ignored? No one likes to be shut out. When people feel like they aren’t being paid attention to, they begin to feel devalued and even demoralized. Believe it or not, you run the risk of putting your customers in such positions when you don’t promptly return their phone calls. Consider the fact that, in 2018, there are multiple ways to contact someone. We have email, social media, texts…

Turning Your Call Centre Into A Top Customer Service Provider

A company’s reputation is most often formed by the ways it makes its customers feel. If people genuinely enjoy their interactions with a business, they will be a lot more likely to support it for the long haul. Sure, high-quality products and services count for a lot. But we all know that there are options out there. What separates your business from its competitors is the strength of your customer relationships. If you use a…

Making Or Breaking The Customer Experience Through Hold Time

We’ve devoted numerous blogs to the concept of hold time. And, in case, you’re wondering why, please know that hold time is no minor facet of your customer service practices. A 2015 Consumer Reports study found that 66 percent of the 1,016 adults surveyed found long waits on hold to be highly annoying. The way we see it, putting people on hold is inevitable. But the customer experience doesn’t have to be poor because of…

The Importance Of Involving Your Customers In The Process

Allow us to take this opportunity to thank you! At MeloTel, we greatly appreciate those who take the time to read each of our blogs. We’re also very thankful to those who contact us directly in order to provide us with insight into what they’d like to see covered in our blogs. What would our blog section be without its readers? And, more importantly, what would our business be without its customers? The MeloTel team…

Using The Telephone To Provide The Best Customer Experiences Possible

No matter how advanced modern technology has become, there’s still no beating the good old telephone when it comes to communicating with others. Second only to face-to-face conversations, telephone conversations allow individuals to make genuine connections through real-time interactions. Text messages, for example, create stagnated conversations. When a text is sent, it sometimes takes several minutes, hours or even days to get a response. However, the telephone shouldn’t be taken for granted. It can only…

3 Telephone Customer Service Practices That Earn Brands Glowing Reputations

For small business owners all over North America, it is vitally important for them and their employees to master the telephone conversation. With the absence of facial expressions, hand gestures and other forms of body language, a company representative must adhere to particular customer service practices that will help the brand he/she is representing to earn glowing reputations. Here are three: 1. When it comes to hold time, ask, don’t demand. In the past, we’ve…