Why Customer Service Matters More Than Anything Else

Earlier this week, a member of the MeloTel team informed us about a diner located nearby one of his friend’s homes. He noted that his friend would often visit the diner for a particular meal but then stopped going there because he just couldn’t stand the person who took the orders. “Rude”, “snobby” and “stuck up” were just a few of the descriptions he gave of this person. Craving one of his favourite meals recently,…

3 More Ways To Treat (Not Trick) Your Customers

With Halloween on the way, it brings to mind the fact that offering treats is something that business owners need to do year round. Of course, those treats don’t need to be of the sweet and sugary variety. We’re talking about how companies treat their customers. In our last blog, we offered up three ways to treat (not trick) your customers. Here are three more: 1. Give personal attention to each of your clients. At…

3 Important Ways To Treat (Not Trick) Your Customers

We are officially two weeks away from Halloween! The annual celebration of costumes, candy and creepy crawlies will soon be upon us and the MeloTel team can’t wait! We’re suckers (see what we did there?) for Halloween and look forward to all of the upcoming festivities that will culminate with a night of trick or treating. But when it comes to your business, it’s always important to treat – not trick – your customers. Here…

Just How Easy Is It To Make The Switch To MeloTel?

At MeloTel, we’re only too happy to add new business owners to our list of clients. The only way to grow our business is to help other entrepreneurs grow their own. Our long list of cloud-hosted services have been assisting small to medium-sized business owners in North America to expand their horizons for nearly a decade now. And we’d love nothing more than to help your business too! We understand, however, that making the switch…

3 Ways To Improve The Performances Of Your Phone Agents

In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong relationships with their reps. That means keeping the lines of communication open, showing gratitude, recognizing jobs well done and boosting employee morale through everyday good-natured interactions. Of course, there are a few other techniques that can help along the way. Here are three ways to improve the performances of your phone agents: 1. Share your…

Why Accepting Feedback Is Good For Your Business

In today’s business world, a company’s reputation counts for a lot. Perhaps it always has. But, these days, consumers have the ability to share their thoughts and views about the companies they do business with very easily. The internet is quite powerful. There are countless different platforms that allow people to write up customer reviews. If your company has received a negative review online, it can do quite a lot to damage its reputation. That…

3 Reasons To Send Out Email Newsletters

At MeloTel, we see as ourselves as “practice what you preach” people. What we highly recommend, we do ourselves. This is most certainly true when it comes to email marketing. Each week, we send out a new email newsletter to our subscribers. And we regularly encourage our clients to reach out to their own customers on a regular basis. Email newsletters provide great ways to keep in constant contact. They serve as excellent online methods…

Being Accessible Is A Big Way To Boost Business

In our last blog, we stressed the importance of staying in touch with your customers. By doing so, you will establish and grow your customer relationships, helping you to discover their individual needs and wants. By getting to know your clients, you will be able to find ways to build brand loyalty. This leads to word-of-mouth promotion that inevitably garners you more customers. It’s a cost-effective marketing strategy. By having an easy-to-access nature, you will…

Staying In Touch With Customers Is The Ultimate Marketing Strategy

Our customers mean a lot to us. It is never lost on the MeloTel team that without the support of the many amazing business owners across North America who make up our customer base, we would have no company to run. It’s also not lost on us that each and every one of our clients has taken a chance. As a smaller telecom provider, MeloTel is a company that many of our clients admit they…

Hurricane Florence Update From MeloTel

We have been monitoring the progress and forecast track of Hurricane Florence. At this time, we do not believe the storm poses any direct risk to any MeloTel facilities in the USA or Canada. Nevertheless, we have increased the frequency of our readiness checks and have ensured all preparations are complete should the storm have any impact on customers services provided by MeloTel. I felt it important to mention that it is very likely this…