Why Is Your Accessibility So Important To Modern Day Customers?

We recently came across an article that discussed the importance of communication in relationships. What originally seemed to be a rehashing of an age-old tale – good communication is at the heart of every strong relationship – turned into an important dialogue about best business practices. In 2017, a company’s products and services are not its “be all end all”. Attention must be paid to keeping the lines of communication open between the business and…

4 Effective Ways To Help Call Centre Reps With Their Performance

If you own or manage a call centre, you know how much effort needs to be put into securing strong employee performances. Your office is likely comprised of a wide variety of personalities that all interact with their customers over the phone a little bit differently from each other. And while there’s nothing wrong with that, there is certainly something to be said about maintaining a uniform way in which your brand is represented. Naturally,…

How Important Are Customer Testimonials To A Business?

In today’s world – one where online customer reviews are commonplace – it can be argued that customer testimonials are of vital importance to a brand’s reputation. After all, who better to describe how good (or bad) a company is than a customer who has directly dealt with it? Customer reviews are no different than word-of-mouth promotion. They are received as genuine accounts of businesses from actual customer perspectives. For the most part, the public…

3 Simple Steps To Being An Over-The-Phone Customer Service Master

Speaking over the phone is easy, right? After all, the vast majority of us do it every day. There’s nothing to it! Thinking this way can present a problem for business owners. Perhaps, because so many of us spend so much time on the phone each day, we take for granted that we’re pros at it. Even the most professional of businesspeople, however, slip up now and again. And, by “slip up”, we mean neglecting…

The Art Of Leaving Professional Voicemails

It probably goes without saying that people prefer to speak to live human beings over leaving voicemails. However, we’re all bound to have to speak to an answering service every now and again. When representing your business, however, the act of leaving a voicemail is not one that should be overlooked as a menial task. It’s important to remember that each voicemail you leave is a reflection of your brand. How do you want your…

Why Is It So Important To Be Accessible To Your Customers?

In today’s world, consumers don’t just want high-quality products and services. They want customer experiences that provide them with greater value in their buying decisions. As well, they want the peace of mind in knowing that they can depend on the companies they support for their future needs. After all, it is a lot easy on customers to keep going back to the same businesses for help instead of having to locate new ones. What…

5 Steps To Making Your Company More Customer-Focused

Last week, we posted a blog detailing the importance of brand storytelling. The blog wasn’t just covering the fact that our Bloggers & Creative Writers For Hire have added Creative Writing Services to their list of offerings. The blog post highlighted the need for business owners to be able to distinguish their brands from all of their competitors. In addition to posting your brand story on your website, the way to differentiate your business from…

4 Steps To Impressing A First-Time Customer Over The Phone

As we reported in our blog, earlier this week, the MeloTel team had a fantastic time at last week’s Better Business Expo in Thornhill, Ontario. Having the opportunity to meet face-to-face with a wide array of amazing businesspeople was both a thrill and an important step for our company. We’re well aware that there’s nothing quite like meeting someone in person in order to make a great first impression. But, we’re also well aware that…

Schedule A Meeting With Our New “Book Appointment” Tab!

The MeloTel team would like to take this opportunity to thank everyone who visited us at our booth during last Thursday’s Better Business Expo in Thornhill, Ontario. Unquestionably, the event was a resounding success and we very much look forward to participating in future events of its kind. Arguably, the greatest aspect of the Better Business Expo was its ability to allow businesspeople from various industries to meet face-to-face. Meeting someone in person just can’t…

Accessibility Is The Key To Strengthening Customer Relationships

Customers place a lot of value on the relationships they have with the companies they do business with. It may not always seem like it. After all, it’s not like people just sit there and think about all of their favourite companies on a regular basis. But, certainly there are particular companies that come to mind when people are in need of particular items and/or services. What most inspires a person to select one company…