The Art Of Leaving Professional Voicemails

It probably goes without saying that people prefer to speak to live human beings over leaving voicemails. However, we’re all bound to have to speak to an answering service every now and again. When representing your business, however, the act of leaving a voicemail is not one that should be overlooked as a menial task. It’s important to remember that each voicemail you leave is a reflection of your brand. How do you want your…

Why Is It So Important To Be Accessible To Your Customers?

In today’s world, consumers don’t just want high-quality products and services. They want customer experiences that provide them with greater value in their buying decisions. As well, they want the peace of mind in knowing that they can depend on the companies they support for their future needs. After all, it is a lot easy on customers to keep going back to the same businesses for help instead of having to locate new ones. What…

5 Steps To Making Your Company More Customer-Focused

Last week, we posted a blog detailing the importance of brand storytelling. The blog wasn’t just covering the fact that our Bloggers & Creative Writers For Hire have added Creative Writing Services to their list of offerings. The blog post highlighted the need for business owners to be able to distinguish their brands from all of their competitors. In addition to posting your brand story on your website, the way to differentiate your business from…

4 Steps To Impressing A First-Time Customer Over The Phone

As we reported in our blog, earlier this week, the MeloTel team had a fantastic time at last week’s Better Business Expo in Thornhill, Ontario. Having the opportunity to meet face-to-face with a wide array of amazing businesspeople was both a thrill and an important step for our company. We’re well aware that there’s nothing quite like meeting someone in person in order to make a great first impression. But, we’re also well aware that…

Schedule A Meeting With Our New “Book Appointment” Tab!

The MeloTel team would like to take this opportunity to thank everyone who visited us at our booth during last Thursday’s Better Business Expo in Thornhill, Ontario. Unquestionably, the event was a resounding success and we very much look forward to participating in future events of its kind. Arguably, the greatest aspect of the Better Business Expo was its ability to allow businesspeople from various industries to meet face-to-face. Meeting someone in person just can’t…

Accessibility Is The Key To Strengthening Customer Relationships

Customers place a lot of value on the relationships they have with the companies they do business with. It may not always seem like it. After all, it’s not like people just sit there and think about all of their favourite companies on a regular basis. But, certainly there are particular companies that come to mind when people are in need of particular items and/or services. What most inspires a person to select one company…

MeloTel Would Love Your Review On Google!

We can’t think of a better way to promote a business than to have customers do it. That’s right. Nothing beats a customer review or testimonial. It’s the very definition of getting news “straight from the horse’s mouth”. Any business owner will tell you that word-of-mouth promotion is more effective than any other form of advertising. When a happy customer tells others about his/her positive experiences with a business, it carries a lot of weight….

How Important Is It To Promptly Return Phone Calls?

Some people lose friends over not having their phone calls returned. It’s just one of those things that many believe can’t be regarded as anything else but disrespectful. When a person gives you a phone call and leaves you a message, it’s only right that you return the call as soon as you have the chance. It’s considered common courtesy. It’s something that keeps the lines of communication open and friendships going. Now, let’s take…

The Importance Of Making Your Phone Agents Smile

Smiling. It’s a pretty simply concept. We’re all used to it. It’s nothing special, right? Well, just ask any photographer and he/she will tell you that it’s integral to a good day’s work. Getting subjects to showcase their pearly whites in front of a camera is a huge part of any photographer’s job. Smiling also happens to be an integral part of a phone agent’s job. While no cameras may be on someone in this…

Exploring Why Customer Service Matters Most

You’re unlikely to find a business owner anywhere who doesn’t champion the use of his/her products and services. It only makes sense for a business to highlight its goods, their prices and the benefits of spending money in their direction. However, history has shown that the most successful businesses are the ones that have the most loyal of customer bases. Repeat customers – people who truly trust the brands they support – make all of…