4 More Tips For Giving Constructive Feedback To Your Call Centre Reps

In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips. Here are four more: 1. Make time for one-on-one feedback sessions. Some call centre managers like to provide feedback at their phone agents’ workstations. But this doesn’t exactly allow for a lot of privacy. It can prevent employees from opening up and having dialogues that can further…

3 Effective Ways To Provide Feedback To Your Phone Agents

As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well. It’s one thing to tell your staff members what their job descriptions are. It’s another thing to guide them along the way to help them perform at their best. At the end of the day, your ability to provide helpful feedback will determine your success as a call…

Your “Tips & Tricks” Could Make You $100 Richer!

A few months ago, MeloTel introduced a new initiative to help bring greater attention to our clients and colleagues while also providing those same individuals with some helpful tidbits. We refer to it as our ongoing “Tips & Tricks” contest and, the way we see it, it couldn’t be any easier to win! All that is required to enter the contest is to visit our the Client Tips, Tricks & Story Submission page on our…

Examining The Power Of The Words “Thank You”

Thank you – two little words that most of us probably utter several times a day. They may not seem like such a big deal. We tend to thank people for the smallest things. Holding a door open or passing a napkin, for example. Of course, it’s never a bad idea to thank someone for a kind gesture. However, in the world of customer service, speaking those two little words can mean the difference between…

The Extreme Importance Of Expressing Empathy

You may have noticed, this week, that our blog is focusing on the theme of professional telephone etiquette. Having already covered the importance of smiling while on the phone and initiating top-quality holding procedures, we figured it was time to delve into another integral element of providing top-of-the-line customer service. The ability to offer empathy is something every customer service phone agent should have. What is so important about expressing empathy? It’s the clear marker…

How To Make Hold Time A Good Time

In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called any business (isn’t that all of us?) has been put on hold at some point or another. So, is hold time really a big deal? For many people, it is. Let’s be honest – we all know that no one really likes to sit on hold. So, as a customer service provider, it’s integral that…

Why It’s Important To Smile Before You Dial

At MeloTel, we’re big proponents for excellent customer service. Obviously, our team is made up of customers too. It’s highly noticeable to us whenever we contact businesses for customer service and receive assistance that we consider less than stellar. Our team insists upon providing the best customer service in the telecom industry. And we feel we have been successful in garnering an excellent reputation as top-notch customer service providers. What helps to stay on top…

North York Printing Guarantees The Highest-Quality Marketing Material!

If you own and operate a business in the Greater Toronto Area, you can guarantee yourself to be in good hands by working with North York Printing & Graphics Inc. For nearly 30 years, they have been producing high-quality brochures, postcards, flyers, letterheads, business cards and other marketing material for businesses of all kinds. A family business, North York Printing was founded by Ron Peat, who now counts on his son, Brad to be the…

3 Benefits Of Being Easy To Get In Touch With

In our last blog, we stressed the importance of providing expeditious customer service. In 2018, it’s what customers expect. When people contact businesses online or over the phone, they expect either immediate responses or those that are within 24 hours. Some business experts argue that all companies need to find ways to provide 24/7 service. And while that’s not totally feasible for all businesses, it is important to be easy to get in touch with….

Being Available When Your Customers Need You Is Good For Business

In our last blog, we discussed the fact that today’s consumer expects immediacy. We used the examples of Netflix and Spotify as online examples of replacements for such brick and mortar store locations as Blockbuster and HMV respectively. When people want movies and music, these days, it’s buttons they press and not stores they visit. No matter what type of business you own, it’s important to consider just how quickly you’re able to respond to…