The Big Difference: Expeditious Customer Service

We live in a world where people can get access to things immediately. It’s a unique time in our lives as most of us can still remember what it was like to have to wait to get what we wanted. Take, for example, information. Once upon a time, we’d have to travel to the library to locate books containing the facts we were looking for. Today…a simple Google search is all that’s needed. The same…

Experiencing Another Great First: A Reward For Going Above And Beyond

They say there’s a first time for everything. And that euphemism has certainly rung true for MeloTel’s Founder and CEO, John Meloche this week. On Tuesday, we happily blogged about the fact that his four year-old son, Mark had officially kicked off his academic career by taking his first steps into a Junior Kindergarten classroom. Needless to say, it was an especially exciting first for the entire Meloche family. However, that wasn’t the only first…

4 Easy Ways To Go Above And Beyond For Your Customers

Last week, we blogged about a fantastic experience the MeloTel team had with Red Bull Canada Ltd. We highly suggest you check out the blog if you haven’t already. In it, we describe one company’s way of going above and beyond for its customers. If we weren’t fans of Red Bull already, our recent customer experience has guaranteed that we will be loyal supporters for a very long time! At MeloTel, we strive to provide…

Red Bull Gives The Ultimate Customer Experience…Not Just Wings!

At MeloTel, we’re big-time believers in providing our customers with the type of customer service that we’d like to receive ourselves. It’s never lost on us that we’re customers too. So, we make it a point to provide each and every one of our clients with an enjoyable experience each and every time they interact with our team. As you can imagine, we much prefer to work with and support businesses that operate using the…

Being Easy To Access Is A Key To Unbeatable Customer Service

“So I called up (a service provider) to ask a simple, but important question and I couldn’t get anyone on the phone. The voice prompt kept asking me for a ticket number of some kind, but I never got one. So I kept pressing “0” hoping that it would just put me through to a live representative. Nothing. The system just kept hanging up on me. I tried calling about three more times…I still couldn’t…

The Beauty Of The Testimonial

Testimonials are true business builders. They are generally considered to be the most authentic declarations of a company’s ability to please customers. This is because testimonials represent “the horse’s mouth”. Hearing an opinion direct from the source makes it very convincing. This is why, at MeloTel, we couldn’t be more appreciative of the fantastic testimonials that so many of our clients have given us! As you may be aware, we have dedicated a page on…

Why Is Your Accessibility So Important To Modern Day Customers?

We recently came across an article that discussed the importance of communication in relationships. What originally seemed to be a rehashing of an age-old tale – good communication is at the heart of every strong relationship – turned into an important dialogue about best business practices. In 2017, a company’s products and services are not its “be all end all”. Attention must be paid to keeping the lines of communication open between the business and…

4 Effective Ways To Help Call Centre Reps With Their Performance

If you own or manage a call centre, you know how much effort needs to be put into securing strong employee performances. Your office is likely comprised of a wide variety of personalities that all interact with their customers over the phone a little bit differently from each other. And while there’s nothing wrong with that, there is certainly something to be said about maintaining a uniform way in which your brand is represented. Naturally,…

How Important Are Customer Testimonials To A Business?

In today’s world – one where online customer reviews are commonplace – it can be argued that customer testimonials are of vital importance to a brand’s reputation. After all, who better to describe how good (or bad) a company is than a customer who has directly dealt with it? Customer reviews are no different than word-of-mouth promotion. They are received as genuine accounts of businesses from actual customer perspectives. For the most part, the public…

3 Simple Steps To Being An Over-The-Phone Customer Service Master

Speaking over the phone is easy, right? After all, the vast majority of us do it every day. There’s nothing to it! Thinking this way can present a problem for business owners. Perhaps, because so many of us spend so much time on the phone each day, we take for granted that we’re pros at it. Even the most professional of businesspeople, however, slip up now and again. And, by “slip up”, we mean neglecting…