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August 27, 2020

Call Forwarding Makes Your Company A Better Customer Service Provider

You can’t always be available to your customers. Or can you? While no one expects you to answer your phone 24/7, you certainly want to give your customers the feeling you can be depended on. That means answering your phone quickly and regularly.

But, it is 2020, after all. You can’t always be expected to be in your office. Between your various duties as a business owner and the coronavirus pandemic, you’re likely either working on the road or working from home. This is the life of many an entrepreneur all throughout North America. How can one be readily available while not working in any one specific location? You guessed it…call forwarding!

Call forwarding increases the availability of your entire staff.

Surely, you’re not the only one handling the phone calls your company receives. Just like so many other business owners, you likely have a staff of phone agents who service your customers directly. Of course, they may not all work in your office. Do you have staff members working from home? If so, you’ll want to ensure that they don’t have to give your clients their home or cell phone numbers.

Call forwarding allows your team members to have their business extensions forwarded to any device of their choosing. That means no matter where they are, they will be able to take their calls. This ensures your customers are always serviced promptly. Needless to say, this boosts customer satisfaction.

Call forwarding allows your team to travel.

Even with COVID-19 still presenting a major problem for the travel industry, you may have some employees visiting family members across the country. As you’re well aware, we’re all facing a tough time right now. If your team members aren’t in the office, it means they are working remotely. That doesn’t necessarily mean home.

Do any members of your staff have to take a trip to another state or province? How great would it be to keep them working your phones even when they are on their trips? This can be done with the help of call forwarding. With this awesome feature, you never have to choose between providing excellent customer service and mobility. Your employees are free to travel wherever they need to go and their important phone calls will follow.

Call forwarding grows your company’s presence.

Just how much more popular do you think your company will be when it consistently pleases its customers? Word spreads fast. We live in the era of the online review. When your customers call you, reach you and receive the help they need, they will often share stories about their positive experiences. Don’t underestimate the power of a good review. The better you serve your current clients, the more likely you will be to grow your customer base.

When you use a call forwarding feature like MeloTel’s Single Number Reach, you only need one number to be contacted anywhere you are! With Single Number Reach, you’ll never miss an important phone call ever again! For more information, please don’t hesitate to call us at 1-888-MELOTEL.

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