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August 20, 2020

You’re More Likely To Have Your Call Answered If It’s “Local”

First things first. We’d just like to point out that our hometown Toronto Raptors are looking pretty good as we begin the NBA Playoffs! Our beloved defending champions seem to be in the midst of sweeping the Brooklyn Nets in the first round. Please excuse us if we’re getting a little ahead of ourselves. We’re just excited to see the Raps playing so well in their quest to repeat at NBA Champions.

Our love for our hometown team can be compared to that of consumers and their adoration for local businesses. Are you a fan of working with local brands? According to Craig Borowski of Software Advice, his company survey found that people are four times more likely to answer their phones if the calls are coming from local numbers.

Calls from local area codes are more likely to be answered.

“Only 7 percent said they’re likely to answer a call from an unknown caller with a toll-free area code – but that number leaps to 27.5 percent when the unknown caller is using a local area code,” Borowski reports. He goes on to point out that 80 percent of the survey’s respondents said they would be “extremely unlikely” to answer call from unknown numbers.

Needless to say, it doesn’t pay for your business to hide itself from caller IDs. However, the following needs to be noted. Even if a caller is unknown, he/she is a lot more likely to have his/her call answered if it is from a local number. “Twenty-eight percent of those polled said they were either ‘somewhat’ or ‘extremely likely’ to answer calls from unknown callers with local area codes,” reveals Borowski of the survey’s findings.

He highlights the fact that this is a rate twice what his company found for other area codes. As well, Borowski reveals that the stat is nearly four times what was found for toll-free area codes. The bottom line, he contends, is that a strategy for getting people to answer the phone would be to showcase a local presence when calling.

How do you appear local if you’re calling leads outside of your own area code?

At MeloTel, we wouldn’t suggest you change your phone number. It’s a lot simpler than that. Just changing your area code to the local area code you’re calling will do the trick. It’s a small, yet effective change. It can work wonders in getting your proverbial foot through the door with potential customers.

And we can help you! MeloTel proudly offers Dynamic Caller ID Insertion. It’s an awesome new feature that enables you to utilize your DaFeeder Telemarketing service by adding DID (Direct Inward Dialing) phone numbers into your inventory. They can be used as possible caller IDs when making outbound calls.

When you assign numbers to your campaigns, your phone agents will display the corresponding caller IDs based on the area codes they are calling. Dynamic Caller ID Insertion will insert the area code that is being called into your phone number to be displayed on the recipient’s caller ID!

For more information, please don’t hesitate to call us at 1-888-MELOTEL.

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Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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