The Most Reliable & Trusted
VOIP Service Provider
in Canada
April 26, 2013

Your Feedback Fuels Our Ideas

new ideasAt MeloTel, we truly enjoy the interaction we have with our customers. We feel that we have earned the reputation of being a “people company” as do as much as we can to show that we truly listen to our people. Meeting the needs and concerns of our clients is of paramount importance to our company. And how else would we know about those needs and concerns if we weren’t listening to those clients?

“When starting up my company, I had a lot of expenses,” commented one of our clients when we first started working with her call centre business, “I was concerned about getting some understanding from my suppliers and service providers. It was important that I got started with a great deal on my telephone services, including the hardware.”

Hearing such a concern helped MeloTel to introduce our new All Inclusive 5 Phone Package! While other providers tend to leave out the costs of their phones in their advertised prices, we decided to iprovide free phones to new clients signing up for our telephone services. We know that the easier we make it for your business to get up and running, the better long-term relationships our companies will have.

“It’s important to keep in touch with my clients, but honestly, I’m always on the go,” reported another of our new clients recently, “I know I should be calling and emailing more often, but it’s not so easy with my schedule. I use social media a lot, but that doesn’t mean that all of my clients will get the message. I’d like it if there were simpler ways to communicate with everyone at once.”

Considering such feedback helped MeloTel to develop our new Short Message Services plan. As we reported earlier this week, this great new feature allows our clients to communicate with their own customers through non-intrusive, time-sensitive alerts to their mobile devices. These instant messages help to drive more traffic to your business, creating higher conversion rates.

Hearing the concern about keeping in constant touch with customers is a popular one. Due to this fact, MeloTel also offers Single Number Reach. Perfect for the small business owner on the go, this feature allows you to forward your incoming calls to one phone number to up to five different telephone devices at the same time. Such a feature will make it virtually impossible to miss another call again.

“This was a life saver for me,” reported one of our customers this week, “I never have to worry about the times I have to be at certain places to get certain calls. As along as I have my cell on me, I know I’ll be able to take whatever call comes in. I used to miss calls and even forget to check messages because of the various phones that I use. This is a great feature, for sure.”

If you have any feedback that you would like us to take a listen to, we’d be happy to hear it. You never know. Your advice may lead to MeloTel’s next incredible invention! Simply give us a call at 1-888-MELOTEL and let’s get the ball rolling on a new idea that we can implement to make your life as a busy business owner a lot easier. Your feedback is our fuel for new ideas!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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