Communication is key. No matter what type of relationship you are in, this is true. At MeloTel, we understand that each interaction with our customers is an opportunity to strengthen those relationships. And as we’ve all likely heard time and time again, the key to good communication in a relationship is listening. Our ability to listen has helped form the MeloTel customer service model.
Time is of the essence. “I can’t stand staying on hold for what feels like forever,” you’ve told us, “Whenever I used to call (a big name telecom provider), I would stay on hold for several minutes before getting a live representative. Then, when I asked my question, I would get put back on hold for several more minutes. One question sometimes took half an hour to answer.”
You spoke and we listened. At MeloTel, we ensure that your calls are handled expeditiously. To be honest, this is one of the greatest benefits of working with a smaller company. Your needs matter to us. We don’t treat you like a number in a sea of millions. You’re a person that we have a relationship with. Getting you the answers you need in as quick a time as possible is our way of showing you we care.
A penny saved is a penny earned. “I found that my bills were just too expensive,” you’ve expressed, “Each month, my bills seemed to get higher. There was always some extra charge or some new fee that would just pop out of nowhere. To be honest, I was too busy to go through all of the charges until finally I just had enough. I’m so thankful that I can now get even better services at better prices.”
You spoke and we listened. At MeloTel, we guarantee that we can save you money. In fact, we offer potential clients the opportunity to get free consultations that allow us to tell them how much money they can save by making the switch to our brand. There is no obligation to do so, of course. But we’ve found that when clients discover the savings that MeloTel can give them, the choice to switch is an easy one.
Service with a smile. “I can’t tolerate rudeness and impatience,” you’ve insisted, “I feel like the people at (the big name telecom providers) have forgotten all about ‘the customer is always right’ concept. Even when that’s not true, they need to remember how to be courteous and polite. I’ve just had one too many rough incidents with my previous provider to put up with it anymore. Where’s the respect?”
You spoke and we listened. At MeloTel, our clients are our friends. At least, this is how we treat them. We simply can’t come up with a reason to treat our clients any differently. Service with a smile is part of the MeloTel way. After all, it makes our team very happy to know that our customers are happy. It not only keeps our business going, but it keeps your business going as well!
We’d love to have a new friend in you. Give us a call at 1-888-MELOTEL to learn more about the many products and services that we can offer your company. Most of all, enjoy the type of customer service that takes into account your time, your wallet and your right to respectful interactions. We stand behind our Quality of Service Guarantee and ensure that are communication skills are top-notch.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"