Earlier this week, we excitedly announced the first-ever winner of our brand new monthly Customer Satisfaction Survey $100.00 giveaway! Congratulations go out again to Denise Lawrence of Synergy Marketing. We’re quite pleased with the results of our first month of surveys as they have already provided us with a lot of great insight on how MeloTel can continue to improve upon its customer service practices.
Today, we’d like to take that just one step further. Of course, we encourage you to fill out our Customer Satisfaction Survey if you’ve had any interactions with our technical support staff. That way, you will be entered into our February draw for the $100.00 giveaway. However, we’d also truly appreciate it if you would let others know how you feel about your interactions with MeloTel. And there’s a special way that you can do that.
Write a review for MeloTel in Google+! It’s an incredibly quick and easy process and we would love it if you would take a few moments to post your thoughts about us online. As we’ve often mentioned in our blogs, it’s important for your brand to have a strong online presence. As well, one of the strongest forms of promotion is word-of-mouth. Google+ combines the two concepts and we’re hoping you’ll be willing to honour us. Here are the five easy steps to completing your review.
1. Go to plus.google.com/local and sign in with your Google account. If you don’t yet have a Google account, it’s incredibly easy to set one up. It’s really no different than establishing a new email address. In fact, if you already have a Gmail email account set up, then you technically already have access to Google+. This way, your review will be posted along with your name. It helps provide a link to your profile as well.
2. Search for “MeloTel Phone Company”, click and go to our page. Once this is done, you’ll notice that you are directly on the MeloTel Google+ profile. Our logo is clearly displayed and you’ll see information about our company on the lower left side panel. We would love it, by the way, if you wouldn’t mind clicking on the “follow” button so that you can remain within our network and be easily in touch with us via this platform.
3. Click the Write a review button next to the cover photo. Starting your review is just a click away. Once you click on this button, a text box will pop up that will allow you to write to your heart’s content. The box will include a “Describe your experience” instruction that you will be able to write over. Your review should generally be based on an experience that you have had with our company. Please feel free to be honest.
4. Rate different aspects of our company using the 1 to 5 star scale. Using Google+ to write a review on a company isn’t much different than rating a movie or a hotel. In other words, you get to select your very own star rating to express just how satisfied or dissatisfied you were with the experience that you had with the company you’re writing about. The star rating ranges from 1 (for “hated it”) to 5 (for “loved it”).
5. When you’re done, click Publish. That’s it! The entire process isn’t bound to take more than a couple of minutes, depending on how much you have to say. Any reviews that you write will be public and attributed to your Google+ name. So as mentioned, publishing a review allows others to follow you on this platform as well. Thank you so much for taking the time to provide us with a Google+ review. We’re doing our best to continue to make our customers happy!
To contact us for service, please call 1-888-MELOTEL!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"