What makes a company worth working with? Of course, there’s no one answer. And it’s likely that the number one answer is different depending on who you’re speaking to. For some people, it’s all about the products and services. As long as what they’re receiving is top-notch, nothing else matters. But, for others, customer service is everything. No matter how great the products and services are, poor customer service will lose business.
Some people consider reliability and trustworthiness important factors in what makes a company worth working with. At MeloTel, we’ve considered all of the above mentioned answers and have worked to ensure that we’re hitting the mark in each area. The first thing we do, when working with our clients, is consider what it’s like to be a client ourselves.
Naturally, we’re customers too. And it’s important for us to receive great products and services that are coupled with excellent customer service. And when that isn’t received, we take notes. Copious notes. At MeloTel, it’s our mission to never provide the type of service that we’ve experienced and were dissatisfied with. It is what helps us to become a “company of the people”.
In many cases, price point is the biggest factor in what makes a company worth working with. And while we refuse to skimp on quality (the same we way we wouldn’t want to spend money on poor quality as customers), we feel it necessary to give our customers affordable rates. It helps for them to truly feel that they are getting value for their money. Not because we’re less expensive, but because we provide better value.
Then again, we are actually less expensive than other telecom companies after all! In fact, many members of our client base became customers after allowing us to look at their telecom bills. We showed them ways in which we could save them money, and it convinced them to make the switch. There is another factor that we feel truly makes a company worth working with, however.
And that is never taking customers for granted. Just because you’ve pleased a customer once doesn’t mean that he or she is in it for the long haul. It’s important to nurture the relationship between company and client. At MeloTel, we focus our energies on maintaining and strengthening the relationships that we’ve created. It’s important to us to establish loyal partnerships.
Therefore, we do all we can to combine our excellent products and services with the best possible customer service around. We offer very affordable rates while never skimping out on quality. We work diligently to build our customer relationships and we’re always coming up with new ways to make their lives easier. This is why MeloTel offers such a wide range of services.
Take your pick. VoIP Telephone Services, Voice Talent Production, Business Logo Design, Blogging, Email & Website Hosting, Web Design Services and so much more make up the MeloTel catalogue of features. But when it’s all said and done, we’d like to be known as your company’s closest ally. We’re not doing our jobs if we’re not making your company better.
Call us at 1-888-MELOTEL and allow us to be your favourite company to work with!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"