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April 12, 2019

Why Staying In Touch With Your Customers Matters So Much

You’ve made a sale. That’s good. Your customer seems happy enough with his purchase. That’s great. He’s just either left your store or hung up the phone after the completion of the transaction. That’s bad.

What have you done to secure that customer’s loyalty?

Was there an opportunity to make it so that the customer is encouraged to come back? Could you have asked for his name and even his email address? By taking steps to stay in touch with your customers, you give your company the opportunity to secure loyal customers. This is huge in the world of outdoing the competition and becoming a leader in your industry.

“If you want to prevent yourself from losing your clients to competitors or becoming irrelevant in your industry you should always be in touch with your customers and try to find out what is new in their businesses,” insists the Katrium team on their website, “The more you care and demonstrate your willingness to find the best option for your client, the more you learn about your customer.”

Staying in touch with your customers shows that you care.

So what’s the big deal about showing you care? Well, remember that every relationship is a two-way street. You can’t simply assume that just because a person made one purchase that he/she will return to make another. Your relationships with your customers require effort on your part. Reaching out and checking in to see how your products and/or services are working out for your clients is an excellent way to grow your relationships.

“The power of a trusting relationship should be never underestimated,” says Katrium, “You have already invested time and money into getting your customers so why not to do everything you can to keep them as well? A quick call to see how they are doing or if everything is in order is a great cause for customer loyalty. Your ongoing support and attention will definitely help you to build a long-term relationship with your clients.”

There are many different ways to stay in touch with your customers.

Pick up the phone and make a call. The age-old technique is still very much in style today. The personal touch made by your live voice will help to grow the bonds you have with those who support your brand. Of course, you could always send emails, but personalized thank you cards are also excellent ways to go.

“Just like all other kinds of relationships, staying in touch with your customer is important,” writes  Bill Achola on StartupGrind.com, “You can do this through holiday cards, email reminders, or greeting Tweets. Whatever your method, make that your customers are happy with it.”

Single Number Reach makes it impossible to lose touch!

By taking advantage of Single Number Reach, you’ll never miss a call, no matter where you are. It enables you to stop giving out your personal cell phone number and instead, have your calls routed differently after hours. The feature allows you to forward your business number to up to five different devices that will all ring at the same time when the number is called!

Can you think of a better way to stay in touch with your customers? We can’t either. For more information about Single Number Reach, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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