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September 12, 2019

Why Quickly Returning Phone Calls Is A Must

In today’s world, we have countless ways to communicate with each other. In addition to the good old telephone, we have email, texting, messaging apps and a myriad of social media accounts that all allow us to send messages. So, when you really think about it, there is absolutely no excuse for being unable to reach. If you’re business owner, that statement couldn’t possibly ring truer!

Your customers expect immediate action.

When they call your company, they expect to speak to live representatives who can answer their questions right away. Immediacy is everything these days. What we didn’t mention off the top of today’s blog is live chat features and Google itself. It’s not at all uncommon for consumers to consult the internet as their chief means of locating information.

Because answers to questions can be received within seconds and with the tapping of a few buttons, just how long do you think the average customer will be willing to wait to hear back from you after leaving a message? An hour? A day? To be perfectly honest, either option is far too long. At least, this is what most customers feel.

According to Gregg Johnson of the Harvard Business Review, customers both expect and demand instant responses to their inquiries. The inbound telephone lead is still the most valuable lead as it is 10-15 times more likely to generate a successful sale. If you’re unable to answer a customer’s question during the first point of contact, it’s imperative to locate that information and return the customer’s call as soon as possible.

Quick responses secure sales.

You have to keep in mind that when customers call your company, it’s usually because they’re interested in what you have to offer. However, if they don’t quickly get the answers they need about the products they want, they will likely look for them elsewhere.

“According to a study by Google, 61% of mobile users call a business when they’re in the purchase phase of the buying cycle,” reports Johnson, “The majority of respondents would call instead of reach out online because they’re looking to get a quick answer (59%) or talk to a real person (57%). The study also found that consumers are more likely to call a business when making a high-value purchase in verticals such as auto, finance, or travel.”

When it comes to returning voicemails, don’t delay!

When you receive voicemails, it’s important to get back to your customers right away. Even if you don’t have the information your callers need, it’s best to call back and let them know you received their messages. That way, you give yourself a much better chance of securing sales once you do answer their questions.

MeloTel’s Commercial Phone Services make it so much easier for you to stay on top of your voicemails. Voicemail to your Email is an automatic feature that sends your voicemails to your email inbox as mp3 files. That way, you can listen to, save and store your messages on any device of your choosing!

For more information about our cloud-hosted phone services and their many features, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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