At MeloTel, we’re big proponents for excellent customer service. Obviously, our team is made up of customers too. It’s highly noticeable to us whenever we contact businesses for customer service and receive assistance that we consider less than stellar. Our team insists upon providing the best customer service in the telecom industry. And we feel we have been successful in garnering an excellent reputation as top-notch customer service providers.
Firstly, we feel that it helps to know our clients by name. Last week, we spoke with Brad Peat of North York Printing & Graphics Inc. and he explained that his Markham, Ontario-based marketing materials company takes great pride in adding a “personal touch” to its interactions with its clients. Brad also noted that he receives quite the same personalized service whenever he contacts the MeloTel office.
“I’m often talking to John himself or the same technical support representative,” he told us, “It’s nice to have a relationship, like when I call and hear ‘Oh, hey Brad! How are things going?’ It makes it more personal and I think you get things done quicker that way too.”
It may sound like a silly piece of advice. But we insist on a “smile before you dial” policy. Our Founder and CEO, John Meloche has long championed the act of smiling on the phone. He has believed (and has proven) that when you smile, you can’t help but improve the tone of your voice. It’s a human tendency to sound pleasant when you are smiling. So even though your caller can’t see you, it’s always a good idea to show off your pearly whites!
“It almost seems like a cliché, but it really is true that your voice sounds different when you are smiling, and your customers can hear it,” agrees Houston, Texas-based Baker Communications Inc., “Not only that, you will feel different if you smile. The physical act of smiling releases endorphins that improve your mood, so you will be able to approach your job with a better attitude, and respond more positively and sympathetically. Both you and your customers will benefit!”
In today’s business world, it’s important develop relationships with the people who support your brand. Consumers aren’t just looking for high-quality products and services. They’re looking to spend their hard-earned money on companies that show care, concern and respect. People want to feel good about the interactions they have with the businesses they support. Your friendly demeanour will go a long way in forging strong bonds.
Remember that a customer’s impression of your brand is based not just on what you say, but how you say it. Once again, this is where smiling comes into play. Your friendly attitude can mean the difference between securing a loyal supporter and losing a customer for good.
Of course, it always helps when the phone system used in your office allows for cutting edge calling capabilities! For information about our cloud-hosted Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"