MeloTel’s Founder and CEO, John Meloche is set to embark on quite the journey this week. He is taking his family on a tour of the eastern United States in a motor home while towing his minivan behind them the entire way! Making their way across West Virginia, the Carolinas, Georgia and all through Florida, the Meloche family will be vacationing all throughout September.
We wish to stress that all MeloTel customers will be left in very capable hands. While John will still be available for urgent matters, all calls to 1-888-MELOTEL will be directed to our friendly and experienced Customer Service Supervisor, Michael Paz. You can reach Michael directly at extension 302 or by emailing him at firstname.lastname@example.org. We’re so very thankful to have such a strong team so that excellent customer service remains a top priority even when John is absent.
How important is teamwork to business success? Quite obviously, it’s mandatory to have hard-working, talented and cooperative team members in order for any business to function successfully. While John founded MeloTel and built it from the ground up, its rising success would not at all be possible without the dedicated team members surrounding him. With everyone doing their parts, our company has continued to grow exponentially throughout the years.
Our team – or any business team, for that matter – can easily be compared to any sports team. Everyone is required to play their positions well in order to win. And while it may sound like a cliché, a team can only be as strong as its weakest link. A weak groundball misplayed by a shortstop in a baseball game can cost a team a game. This is why MeloTel finds it so important to ensure that each of our team members is an expert at his/her position.
What are some ways that teamwork can improve a company? Well, firstly, it provides everyone on the team with the peace of mind in knowing that they will be supported in their roles. That includes getting assistance when one is unable to perform his/her duties. With John out of the office over the next month, MeloTel won’t lose a beat. Michael is often our first point of contact for our customers to begin with. And he’s great at his job!
Teamwork also pleases customers. When people are made confident that they can depend on more than one person at any given company, they gain greater trust in the brand overall. It’s important to us, here at MeloTel, that our customers know that, no matter who they speak to, they’ll get excellent service. Each member of our team is exceptionally knowledgeable and experienced in his/her role within the company.
Teamwork also promotes camaraderie and employee morale overall. At MeloTel, we know that if the members of our team aren’t happy coming into work every day, it will be next to impossible for them to make our customers happy during their interactions. To motivate the members of your staff, it’s important to encourage each of them to support everyone they work with. We’re happy to have such great supporters on our team!
In addition to calling us at 1-888-MELOTEL, you may also use the Live Chat feature on our website. It’s located in the bottom right corner. Simply click on the orange icon and begin typing and you’ll be provided with immediate customer service! As we wish John and the entire Meloche family an amazing vacation, we excitedly look forward to providing the excellent brand of customer service you’ve become accustomed to in his absence.
It’s all about teamwork!
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“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"