There is no way MeloTel could have climbed to the level of success it has achieved without its team members. That should go without saying. Of course, the line up of people who have comprised our team has varied over the past 11 years.
A workforce that is made up of talented and hard-working individuals is necessary in order for a company to operate like the proverbial well-oiled machine. But, it needs to be pointed out that truly successful team-building is achieved when you find individuals who mesh well with their new co-workers.
There’s nothing wrong with getting to know the “people” who are your employees. Go beyond finding out what makes them ideal fits for the positions you have available. Discover what makes them tick in their time off of work.
“It is important to take the time to get to know the people on your team,” states Amit Kothari on Tallyfy.com, “It may seem simple, but getting to know your team members will strengthen the team and build a great culture. This involves doing things like celebrating birthdays, promotions, and holidays with your team. Encourage camaraderie by having occasional potlucks and eating lunch together.”
In addition to getting to know your team members on a personal level, you should also introduce in-office activities. These initiatives will help grow the relationships amongst each person on the staff. In addition, adding some fun to the work environment will work wonders in helping your team to feel motivated about coming into work every day.
“Sometimes, all the team really needs is something fun to help recharge their energy,” says Tommy Mello on Forbes.com, “It’s amazing how people are motivated by continual learning. We crave it, whether we know it or not. As we learn new things, we get excited to implement that knowledge, even if it’s just a new spin on an old task.”
“Proactive, constructive feedback is one of the best ways to help your team continue to improve,” insists Kothari, “Don’t over-complicate this process; feedback is often more impactful when it is informal and a natural part of an ongoing dialogue.”
At MeloTel, we couldn’t agree more. Keeping open dialogues between yourself and your crew is an important way to ensure work enjoyment as well as high productivity. If you’re really looking to make your feedback sessions productive, take advantage of MeloTel’s Monitor/Whisper Control Panel. It allows you go undetected while you listen to calls live. You’re also able to provide immediate feedback to your agents without callers hearing you!
For more information, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"