Earlier this week, a member of the MeloTel team informed us about a diner located nearby one of his friend’s homes. He noted that his friend would often visit the diner for a particular meal but then stopped going there because he just couldn’t stand the person who took the orders. “Rude”, “snobby” and “stuck up” were just a few of the descriptions he gave of this person.
Craving one of his favourite meals recently, our team member’s friend decided to visit the diner once again. This time around, he was happily greeted by a new employee. This individual was “courteous”, “kind” and “friendly”. The meal was as delicious as he remembered it. But the experience of visiting the diner had vastly improved. Our team member’s friend has reported that he is back to being a “certified regular” at this diner.
As the story demonstrates, customers place a lot of emphasis on customer service. The type of service provided often determines whether or not a company will enjoy repeat business. Low prices, high-quality products, excellent services – these all play second fiddle to great customer experiences.
According to Daymond John’s Success Formula Blog, “when studies and surveys have been completed, they continue to find that a large group of consumers say that customer service is much more important than price To get the right experience, they are willing to pay more.”
As the diner story showcases, stories about excellent customer service spread fast. Social media allow for thousands of people to receive the same story at the same time. This is why it is vital that you practice an excellent customer service regimen at your place of business. The last thing you want is poor reviews of your business to surface online.
“Customers frequently share their opinions of businesses online and through social media, which means even one wrong move or perceived slight – especially one caught on camera – can spread quickly and damage your business,” writes Lisa McQuerrey on Chron.com, “In addition to providing high-quality service, monitor what’s being said about your business online so you can quickly address and resolve any complaints as they arise.”
Providing excellent customer service is especially important in the “handling irate customers” game. You’re bound to come across an angry customer every now and again. If and when this occurs, remember that you are being presented with an opportunity to wow an individual. That person can either remove his/her support for good or become very loyal. It all depends on how good you are at providing a great customer experience.
“Problems are always going to arise for any business no matter how hard you try to avoid them,” says Daymond John’s Success Formula Blog, “While you can’t run a perfect business with all the perfect customers, you can ensure friction doesn’t become an issue. If customers know that they can voice complaints and those issues will be handled properly, they will feel more comfortable doing business with you.”
For a dose of MeloTel’s brand of customer service, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"