At MeloTel, it’s important to us that we grow the relationships we have with our clients. We know that simply offering high-quality services isn’t enough. Of course, we’re insistent on providing top-of-the-line cloud-hosted services, but we know that our brand won’t be set apart from others if we don’t put efforts into getting to know our customers.
By understanding the specific needs and wants of each of our clients, we’re able to cater our services to them in more personalized ways. Not to mention, we enjoy having more genuine and friendly interactions with them whenever conversations take place. “How did Benny do at his softball tournament?” is a lot better than “How are you today?” in the world of adding the personal touch to your business interactions.
To reiterate, getting to know your customers in a more personal way will help you to serve them better. You can tailor your products and services in ways that will better suit their needs. For example, MeloTel clients who work traditional work hours within the four walls of their places of business don’t necessarily need Single Number Reach. However, the business person who is regularly on the go should definitely receive an email about it.
“It can pay to allow your customers to feel like unique individuals,” insists Mark Asquith of Excellence Expected, “Let’s say you send out a product for delivery that was purchased online. Could it be that sending out a list of products tailored to their potential purchasing tastes could help them find more services or products you offer naturally? This shows you understand their taste and you are there to cater for them.”
We mentioned email earlier. Allow us to highlight the fact that there are so many ways to keep in touch with your clients, there is really no excuse not to. In addition to email, there’s the good old telephone, and MeloTel’s VoIP-based Commercial Phone Services come with so many features, it makes keeping in touch a breeze. And let’s not forget Live Chat. That feature, on our website, has allowed countless internet users to contact us for immediate support.
“Live chats are a great way to receive feedback from your clients,” blogger, Doug Sandler points out on his website, “They are free to host and add that personal touch. Instead of sending out surveys or online forms, live chats ensure that your customers understand that they are really being listened to. If handled correctly, they can deal with any complaints or queries a lot more effectively than other methods of communication.”
If you ask the MeloTel team, there is arguably no better way to add the personal touch to your business relationships than to use our brand new, revolutionary MeloText service. In short, it enables you to send messages to your subscribers with ease. And, as we pointed out in our blogs last week, we’re currently running a special limited time offer for everyone who signs up.
By registering for MeloText today, you’ll receive 500 FREE SMS credits as soon as your account is activated! Register HERE! For more information about MeloText, feel free to visit the brand new MeloText website. And, as always, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"