In today’s business world, a company’s reputation counts for a lot. Perhaps it always has. But, these days, consumers have the ability to share their thoughts and views about the companies they do business with very easily. The internet is quite powerful. There are countless different platforms that allow people to write up customer reviews. If your company has received a negative review online, it can do quite a lot to damage its reputation.
That is, of course, unless you respond to the negative feedback. Feedback, in fact, is something you should covet, as a business owner. From both your employees and customers, feedback is practically essential if you wish to make improvements to your brand. The more you listen to those who directly work for you and with you, the more you’ll be able to satisfy everyone involved.
It’s all about building trust. When people feel comfortable approaching you with advice, it helps to open up the lines of communication. Strong communication and trust are extremely important ingredients in any good relationship. If you can be trusted, you will not only improve your company’s culture, but grow its customer base with loyal supporters.
“If you are able to build trust and be honest (not just say the words but actually do something about it) then it is probably the most powerful employee engagement or customer service tool available,” writes business owner, Jas Hawker on DeanDevelops.com, “Happy employees/customers are likely to be more productive employees/customers.”
All good conversations involve back and forth dialogue. You have every right to give your own feedback while accepting the feedback given to you. This is especially important for strengthening your employee relationships. Providing feedback is a key way to improve the performances of your employees. Accepting feedback is a key way to improve your ability to lead. TheHartford.com believes that giving and receiving feedback is a skill.
“As the leader, embrace 360-degree feedback,” the site advises, “This includes hearing from customers, partners, vendors, investors and fellow employees who are anywhere in the company hierarchy. You can create a continuous feedback loop through various processes, but largely through your own attitude and behaviour. Give feedback to others regularly, constructively, sensitively and honestly.”
If you own or manage a call centre, the importance of providing feedback likely doesn’t have to be explained to you. It is essential that you’re able to pinpoint the different areas of improvement that can be had by each of your phone agents. With MeloTel’s innovative Monitor/Whisper Control Panel, providing feedback is made easier than ever!
The “monitor” portion of the service enables you to listen to both parties in each live call undetected. The “whisper” portion of the service allows you to subtly drop in and coach your agents on their live calls, at any stage of the sales process. If necessary, you can also quickly “barge-in” to immediately assist and resolve any pending issues your rep may be unable to fulfill.
Let feedback grow your business! For more information about Monitor/Whisper Control Panel, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"