The Most Reliable & Trusted
VOIP Service Provider
in Canada
February 22, 2013

What Makes Customers Happy?

happy-customerIt’s an easy enough question to ask. But surprisingly, it’s not as easy as you may think to answer. When asking people what makes them happy as customers, we have often noticed that it takes them a few moments to think about their answers. And the answers, we find, range between a number of things. Today’s blog compiles the most intriguing of responses.

Friendly Service. “I hate when representatives don’t sound friendly,” answered one respondent, “It gives me a bad impression about the company. It almost makes me feel like I’m bothering them and I find it doesn’t allow me to fully trust the person on the other line. I don’t know, maybe it’s because I want to feel like the company actually cares about me.”

At MeloTel, we understand the need to receive friendly service. This is why we provide as many opportunities to be in touch with us as possible. Phone, email, live chat and online ticket submissions are all ways to contact us. We want our customers to know that we WANT to hear from them. But, we also ensure that our service is as friendly and polite as it can be. It’s the positive experiences that we know keeps clients coming back.

Affordable Pricing. “I hate the feeling that I’m being ripped off,” commented another respondent, “Even when a service is really good, I don’t want to have to go broke receiving it. The problem with (big name telecom companies) is that they charge you prices that often seem too much. And then they go ahead and raise those prices on you without you giving you anything extra for it. It bleeds you dry!”

At MeloTel, we understand the need to receive affordable pricing. This is why we guarantee much more affordable rates for your telecommunications services than the big name providers are offering. In fact, we offer new and potential clients FREE reviews of their current phone bills so that we can explain the many ways in which MeloTel can save them money. Let us look at your bill today!

Cutting Edge Features. “I like feeling that the companies I work with are ahead of the game,” replied another respondent, “It’s the only way that I feel that I’m keeping up with the newest technologies. With new services come new opportunities, so when a company keeps up to date with constantly improved services, it makes me feel like I’m working with the right people.”

At MeloTel, we understand the need to get cutting edge features. Regular readers of our blogs are among the first people to know about the many features that MeloTel offers and continually updates. We consider our company a one-stop shop for anything your business needs. We are constantly thinking about new ways to improve our services list – because we know that it will improve your business.

From our phone services that are hosted over the cloud to our website design packages to our blogging services, MeloTel makes sure you are functioning at your best. Contact us at 1-888-MELOTEL to learn about the many features we offer. We make it our duty to follow through on what makes customers happy. Friendly service, affordable pricing and cutting edge services are all guaranteed – but that’s only the tip of the iceberg!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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