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August 26, 2021

What Is The Best Combination For Your Call Centre?

Please use the audio player below to listen to this webpage. This is intended for the visual impared.

In our last blog, we likened MeloTel to a fast food restaurant. You see, we offer a combination of different things that go really well together! Of course, we don’t provide any burgers, fries, onion rings or salads. Spaghetti and meatballs are also not on our menu. Sorry! However, as we highlighted, the combination of our cloud-hosted Commercial Phone Services, the free Cloud Softphone app and our Bloggers & Creative Writers For Hire have greatly benefitted many a business.

Naturally, the combination of services that work best for your business depends on the type of business you own. At MeloTel, we support a myriad of business types. However, we’re very well experienced in the field of bolstering call centres. Do you own and/or operate a call centre? What is the best combination for you?

Order up DaFeeder!

DaFeeder Telemarketing is practically a call centre must-have. With DaFeeder, your phone agents won’t have to manually dial the phone numbers of your leads. They will save an abundance of time utilizing the service’s one-touch dialling feature. However, DaFeeder is so much more than just an automatic dialler.

DaFeeder is a web-based telemarketing software that allows you to create calling campaigns that specifically cater to your target audiences. This incredible service has revolutionized how web-based technology helps small and medium-sized businesses to manage their telemarketing, customer acquisition and political survey strategies.

Would you like some Monitor/Whisper Control Panel with that?

As its name implies, MeloTel’s innovative Monitor/Whisper Control Panel service lets you both monitor your phone agents and whisper helpful information to them. The “monitor” feature allows you to listen to the phone calls of your phone agents live and without being detected.

The “whisper” features enables you to subtly drop in and coach agents on live calls at any stage of the sales process. Let’s suppose an interaction requires supervisory intervention. You can quickly “barge in” to immediately assist and resolve any issues your rep may be unable to fulfill.

Can we interest you in Single Number Reach?

We recognize that the pandemic may have drastically changed the way in which you operate your call centre. It’s likely you have had to work from home while your phone agents have done the same. There’s no reason, however, that you shouldn’t be accessible on your business line. Single Number Reach can help with that!

This amazing service lets you forward your business phone number to any device you want. That way, you can stay at home or be on the road and still make and take business calls. Your callers will have no idea you’re not in your office. Single Number Reach makes staying in touch very simple. You can use your cell phone and/or home phone without giving out your cell phone and home phone numbers. Simply use the service to forward your business number to any number you wish!

For more information about any and all of MeloTel’s services and which ones would make the perfect combination for your call centre, please don’t hesitate to call us at 1-888-MELOTEL or email support@melotel.com.

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