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August 1, 2019

What Are The Best Ways To Politely Get Off The Phone?

Let us be perfectly clear. We LOVE talking to our customers. After all, the very foundation of MeloTel is the advent of cloud-hosted telephony. What kind of company would we be if our team members didn’t like being on the phone? We admit we’ve been known to chat it up quite a bit. And we’re only too pleased to engage in friendly chats with our clients and colleagues.

At the same time, we do have a business to run. So, naturally we can’t necessarily sit on the phone, shooting the you-know-what, all day long. Every now and again, we have to cut our conversations short in order to move on to other conversations with other clients or tackle the pressing issues that await us each day. We’re guessing you’ve encountered very similar situations during your days at work.

So what are the best ways to politely get a customer off the phone?

Offer your caller a sandwich.

Early last week, we wrote about the need for employers to offer each of their employees a sandwich. The advice, you’ll remember, wasn’t to be taken literally. Instead, we were referring to the feedback technique of offering praise, following it up with constructive criticism and ending the feedback session with more appreciation. Why not use a similar approach to getting off the phone with a talkative customer?

Here’s an example: “I really enjoy our conversations. I wish I didn’t have to take this next call right now. However, I’m sure I’ll have the pleasure of speaking with you again soon.”

On TheBalanceSMB.com, James Bucki offers up a couple of his own examples.

“Well, congratulations on the new house! I’m going to wrap up so I can take this next call, but please let me know if there’s anything else you need. You have my number.”

“It’s been nice speaking with you, but I need to wrap up. Can we set a time for our next call?”

Find a way to continue the conversation another time.

The end of a phone call doesn’t necessarily mean it’s the end of the conversation. Most people know that. So don’t be afraid to say something along the lines of “It was great talking to you today, let’s be sure to speak again next week.” As well, it’s perfectly acceptable to inform your caller that you need to provide service to other customers. “It looks as if I have another call coming in. I look forward to speaking with you again soon” is a good way to end a call.

On UsingEnglish.com, Case provides a couple examples of his own:

“So, I’d love to talk more/ chat more but my client has just arrived. As I said, I’ll email you the report in the next couple of days.”

 “There are a couple more things I’d love to get your advice on but I have a teleconference at two. Do you have time to talk on Wednesday?”

For a dose of how fun it is to speak to the MeloTel team on the phone, please don’t hesitate to contact us at 1-888-MELOTEL. Be sure to ask us about our cloud-hosted Commercial Phone Services! Be sure to check back for our next blog tomorrow as we’ll continue to explore this topic.

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Danielle Cameron
Heidi Kaufmann
Charles Murray
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Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

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Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

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Wayne Goldstein (CEO)Global Mentoring Solutions

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