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February 19, 2020

What Are The Best Ways To Boost Productivity In Your Call Centre?

All call centre managers have the intimidating task of getting their entire staffs to have productive days – day in and day out. Working on the phone can cause burnout. And when employees get disgruntled or dismayed with their lack of production, it’s up to their team leaders to pull them out of their proverbial ruts. What can be done to have high employee morale, energy and production in your call centre each day?

Align your goals with those of your employees.

Get to know what makes your employees tick. It’s important to be respectful of their personal goals within your company. By supporting and motivating your staff, you will more closely align the company’s goals with those of its workers. Be sure to let your team know that their efforts matter – but also that their aspirations matter as well.

“Having staff focus on output is vital to increase productivity in the call centre,” writes digital marketing specialist, Jade Longelin on, “Make your company goals their personal goals. Call centre work can be monotonous and left unattended, staff can quickly get bored. Including call centre staff in conversations about objectives, goals and achievements can help staff stay on board and make the company’s achievements their own.”

Train, train and train again.

A new hire’s training period should certainly not be the only time he/she is being trained. Just as technology often updates, so should one’s understanding of his/her job. It’s never a bad idea to give refresher courses. Doing so on, at least, a monthly basis, will ensure that all of your agents are on the same page with respect to what is expected of them and how to achieve best results.

“Better-trained agents lead to more productive teams,” insists Rachel Saltsgaver on, “In fact, contact centres that provide ongoing agent training achieve a 4.6% year-over-year improvement in agent performance compared to contact centres that don’t. Managers can use modern training software to quickly create simple, yet effective lessons on new products, services, skills, and procedures that agents need to know.”

Ensure the technology you use is top-notch.

As mentioned, advances in technology take place all the time. It’s practically mandatory for you to stay on top of them. If you and your call centre staff are using an archaic system to make and take calls, process sales and measure performances, you’re only hurting your company’s bottom line. “Stop using excel sheets to measure KPIs and pull performance reports,” insists Longelin.

At MeloTel, we couldn’t agree more! We highly recommend that call centres take advantage of such advancements in technology as DaFeeder Preview Dialer. It is a revolutionary web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions.

There’s no better time than now to give DaFeeder a try. By signing up with MeloTel today, you’ll get to enjoy the benefits of DaFeeder Preview Dialer FREE for 30 days! There is no commitment or obligation attached to this offer. It’s a totally risk-free opportunity, so give it a shot! The offer expires March 13, 2020.

For more information about DaFeeder Preview Dialer and our special offer, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

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Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

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Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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