It’s no big secret that the team, here at MeloTel, is very much already in the holiday spirit. What, with John Meloche and Nadia Luna releasing Uncle John’s Holiday Hits 2012 last week, how could we not be? We feel that it’s always important to be in a festive mood. That is, of course, if you want your customers to be happy.
The key, we believe, to ensuring customer happiness is to be happy yourself. After all, how will you be able to truly please your clients if you’re not all that pleasing yourself? There are plenty of ways to communicate your good cheer that are so simple, they’re not even worth mentioning. But we’re going to mention them anyway.
Smile. Yep, we’re serious. You’d be surprised how many people forget this super-simple rule to making a customer happy. Smiling, just like laughter, is contagious. So be sure to look as pleasing as you sound when you’re interacting with clients. And this goes for being on the phone too. Try it out and see if it doesn’t make a difference. You know, you can “hear” a smile over the phone, right?
Tweet. Yes, we’ve blogged about the power of Twitter before. But remember that there are ways to use it to put smiles on faces and not just promote your company. Tweeting, if you haven’t figured out yet, is hugely popular. So go ahead and ask your customers if they are on Twitter.
One of our clients informed us that he does this so that he can publicly tweet a thank you to each customer he does business with. This, he tells us, has done wonders for his business. It not only gets him more followers, but it encourages his customers to be loyal. Not to mention, tweeting helps to spark greater attention for your business as a “people’s company”.
Facebook. Is there a verb for “Facebooking” the way there is for tweeting? If not, it looks like we’ve just created one. While we’re on the topic of social media, we may as well reiterate the importance of this social networking giant. Why not post pictures that you take with your customers? Attach them to “thank you” comments on their Facebook pages.
Remember that each comment you post creates a link to your page. It’s also a great way to publicly acknowledge your customers while spreading the good word about how pleasant and friendly your business is. This type of acknowledgment is also bound to be appreciated.
Just get permission first. Depending on your business, some clients may want to keep their shopping habits to themselves. And the last thing you want to do is come off creepy! Again, it’s the simple things that can most often impress a client. And when you put effort into making them smile, you will secure a long lasting relationship.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"