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VOIP Service Provider
in Canada
April 8, 2011

We Take Your Privacy Seriously


One’s privacy and security should always be of paramount importance. This issue, in fact, is something that we, here at MeloTel, take very seriously. We make sure to take every possible precaution to protect the privacy of each and every one of our clients. This is why one of our strictest guidelines is to never share our clients’ information with any outside marketing agencies.

Security, or more appropriately, breach of security has become a hot topic lately, as the marketing firm Epsilon is currently facing a major backlash due to a severe data breach. Numerous companies have been coming out and complaining that their e-mail addresses have been compromised ever since the breach was announced.

This past week, CNN staff writer David Goldman weighed in on this issue highlighting that the number of companies expressing their dissatisfaction with Epsilon continues to mount. Even though Epsilon announced the breach of security of their customer databases and e-mail accounts on March 31st, there is a growing impact that continues to affect more of their clients.

Goldman notes that Epsilon manages around 2,500 company accounts. The data breach, which is continually referred to as “massive” has caused havoc for such companies as Verizon and Ritz Carleton. These and other companies including Ameriprise Financial, Hilton, Marriott, Chase, Target, Bebe, Eddie Bauer and TiVo are currently undergoing measures on how to handle this pressing issue.

Said one spokeswoman for Verizon: “We wanted to make sure we had the most detailed information possible from Epsilon. With such a sensitive topic as personal information security, we wanted to get the information exactly right.” Interestingly, it appears as if not all of Epsilon’s clients have been affected, so they are not all yet sure if action is even required.

Goldman writes that “Epsilon said last week that an ‘unauthorized entry into Epsilon’s e-mail system’ exposed e-mail addresses and some customer names from around 2% of its clients. The main danger that poses is the potential of increased spam and phishing attacks.”

One of the gravest concerns for Epsilon’s clients is that their e-mail inboxes will become bombarded with “spam”. Also known as unsolicited advertisements, spam e-mails greatly slow down productivity. Not to mention, they are annoying! Perhaps worse, are “phishing” e-mails that attempt to swindle consumers into providing bank or credit card information to a source they think they can trust.

MeloTel is very thankful that we have not had any issues with having our clients’ information getting into the wrong hands. And we most certainly intend on keeping things that way! If you have any questions about our security features or any other service we offer, please do not hesitate to contact us at your earliest convenience.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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